Customer Process Management

Handle, Manage and Continuously Improve Customer Processes and Workflows

Can customer process insights help you deliver better customer experience?

Customer Process Management (CPM) is helps institutions handle, manage and continuously improve customer processes and workflows. Its goal is to increase customer satisfaction, retention, productivity and operating profits. It also contributes in a big way to employee satisfaction.

Talisma CPM helps your organisation unlock relevant customer information and define workflows to capture procedures into processes.

Talisma CPM also helps institutions:

  • Improve efficiencies for all customer related processes
  • Lower issue resolution time
  • Identify workflow areas requiring intervention
  • Improve process transparency
  • Enhance customer satisfaction
  • Build experience-based competitive differentiation in the long term

To understand how Talisma CPM can transform your business, speak to us.