Do you have a unified approach towards monitoring, analysing and optimising brand/product sentiment on social media? Are you able to cull out profitable insights from social feeds?
Today, social media is more than a marketing channel for your organisation. It represents an opportunity to deeply engage your target audience groups in a profitable and long lasting conversation.
Talisma Social Media Contact Centre will help you engage target audience groups on social media. It will help you segment profiles of interest and reach out to them through targeted campaigns and learn what’s on their mind through sentiment analysis. It will also help strengthen your brand on the web while increasing responsiveness and managing customer feedback effectively. To sum it up, it enables your organisation to conduct profitable conversations on social media with customers.
To learn how your institution can benefit from a Social Media Contact Centre, speak to us.