Increase effectiveness while reducing staff effort

Talisma Email offers a quick, professional and cost-effective way to handle growing inbound email. A comprehensive, rules-based email response management system, Talisma Email improves customer satisfaction with tools to provide timely, relevant, and accurate responses. An intuitive user interface and powerful productivity tools help staff members provide outstanding service levels.

Improve staff response time with intelligent routing and automation

The tool automatically routes each incoming email message to the appropriate staff member based on specified parameters, such as email subject and its content, language, staff member workload, customer-staff associations or relationships, geography, CEEB code, agent skills, and time zones. As a result, your staff members can provide rapid and precise responses.

Enhance staff productivity

Powerful productivity features, including a comprehensive library of pre-built response templates and a knowledgebase of articles and FAQs, ensure staff members provide personalized, consistent, accurate answers to all inquiries in a manner that is consistent with standards and other internal resources.

• Respond rapidly using automated or canned responses
• Use "audit-trail" record that presents multiple email exchanges relevant to a single topic
• Ensure professionalism with auto-text and auto-correct capabilities, and multilingual spell-check

Easily personalize responses for each prospect

Customize messages with response templates that include merge a field, automatically populating relevant content such as names and data attributes. The system detects and configures appropriate email format (HTML, text, or both), adds applicable file attachments, and includes trackable hyperlinks. Configure and personalize reply aliases, staff signature, auto-acknowledgements, and auto-responses.

Speak the language

Talisma Email automatically detects the incoming email language and routes it appropriately. Employees can reply using different languages, the spell check feature, and the multi-lingual canned response library.