Talisma CRM for BPO Services
Provide exceptional service to global customers
Business Process Outsourcing (BPO) has witnessed a meteoric rise in recent years, with year-over-year growth hovering around 35%. This growth would not have been possible without innovations like Talisma software for Customer Relationship Management (CRM). In fact, many of today's leading BPO companies are harnessing the power of Talisma CRM to optimize services, support, marketing, and administration on a global scale.
Enhancing communications and services across business processes
From call-center operations to human resources, accounting, financial research, marketing, sales, legal work, and logistics, Talisma CRM enhances communications, collaboration, and services across the enterprise.
With Talisma CRM for BPO Services, you can:
- Meet and exceed the growing demand for services
- Integrate workflows and increase SLAs for accounts payable/receivables, payroll ,and HR processing
- Manage and record all customer communications and deliver high quality customer experience
- Enhance customer experience through total process clarity and faster transactions
- Manage customer data and record past purchase patterns and preferences
- Analyze and measure customer trends, buying patterns, and brand loyalty
- Meet the growing needs of customers through flexibility and scalability
- Reduce time to revenue and improve profitability
Serving captive BPOs and BPO partners
Whether you are a captive BPO provider or outsourcing partner for BPO services, we have an in-depth understanding of your business processes and provide innovative solutions that deliver value beyond reducing headcounts and decreasing costs. Talisma CRM for BPO Services unites your enterprise across services, marketing and sales, back-office business processes and workflows to speed and enhance services to customers and increase employee productivity.
Examples of customers successfully using Talisma CRM for BPO Services
Captive BPOs: Hindustan Tesco for TESCO US and TESCO UK, Tata BSS, Visteon for Ford. Outsourcing partners: Xchanging, Sutherland, Intellinet, Mphasis.