With customers asking for rich services and interactions in real-time, banks cannot afford to rest easy. Along with constant service enhancements, banks need to invest in upgrading their customer experience strategy and delivery tactics to better align with changing customer preferences. This is where we come in.
With over two decades experience in enabling global banks deliver a unique experience to customers, Talisma possesses an enviable track record. For banks that wish to competitively differentiate themselves, we have a portfolio of products, consulting options and services that can fit every banking business model out there.
Our solutions helps banks attain a higher level of process maturity across key customer and engagement areas. Talisma CEM enables banks to develop new processes and tweak existing ones to offer a holistic experience across transactions and channels. These processes can revolve around an existing need or can be a new one.
Talisma helped us implement a customer experience that we wanted our clients to have with the Bank. We are able to manage customer interactions at all touch points and use that data to work out customer requests in real time while keeping customer informed of the progress
Mridul Sharma EVP - Head Solution Delivery at IndusInd Bank
From top 4 private banks to leading public sector banks all the way to banks of all sizes across the length and breadth of the country have chosen Talisma’s Customer Experience solutions to address their most challenging business needs. Infact, 5 of the top ten banks in India are Talisma customers. In addition we are also powering banks in the Middle East.
Our solutions help:
- Plan, execute and monitor multi-channel marketing campaign
- Conduct automated closed-loop campaigns, newsletters, and surveys to develop awareness, generate prospect leads
- Plan, define, and track outbound email, telephone, SMS, and print campaigns
- Generate detailed reports on campaign return on investment (ROI)
- Banks leverage a robust workflow engine that provides a variety of personalization and productivity enhancement features for outbound multi-channel marketing