Retail

Script a Retail Success Story with Customer Experience Management

As a retailer, you need to constantly invest in building relationships and enhancing customer loyalty. Starting with a unified 360 degree of your customer, you need to scale all the way to delivering a consistent and memorable online and store shopping experience to your customer. If you are successful, your efforts will lead to a higher wallet share of the customer and a surge in the number of brand and product advocates.

Talisma Corporation has been helping retailers of all sizes deliver a unique customer experience for nearly two decades now. We have a unique product line designed to manage the customer experience needs of retailers under one roof. From driving high impact campaigns to managing customer loyalty and social media engagement, we offer solutions designed to cover the entire lifecycle of the customer.

Our solutions help retailers in these areas:

  • Enterprise loyalty management
  • Service management including self-service
  • Multi-channel Campaign management
  • Customer information management
  • Social media interaction management
  • Customer insight management
  • Customer management
  • Payment integration
  • Supply chain and order tracking
  • Invoicing and customer support