Talisma Knowledgebase delivers instant value and rapid ROI. Many Talisma Knowledgebase customers report dramatic results:
- Reduced email volume by 80%
- Achieved positive ROI in less than six months
- Reduced call volume by 15% in the first month of use, 50% in the first year
- Increased search accuracy from 10% to 90%
Talisma Knowledgebase streamlines the entire documentation process for companies to share information with employees, customers, and partners. The flexible, self-learning Knowledgebase captures and presents current, relevant information to customers in a Web self-service mode, and to agents through a flexible portal within the single screen agent interface.
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"The numbers are impressive. Comparing the six‐month period before the KB launch to the six‐month period after the KB launch, Efficient Networks technical support experienced a 34% decrease in support calls."
- Siemens |
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Praised by customers and industry analysts alike for its ease of use
and reporting functionality, the Knowledgebase is completely integrated across Talisma's assisted and self-service channels, improving service quality and increasing first contact resolution.
Talisma Knowledgebase offers:
- Powerful search and retrieval methodologies, ensuring customers receive rapid, accurate, and consistent responses.
- Easy authoring, robust review workflow, and flexible article access to further enhance the centralized knowledge repository.
- Insightful reporting tool indicating which articles users seek and what information is unavailable, driving continuous operational improvements.
- Adapt Knowledgebase’s interface to the user’s needs. Select from any of eight languages for localization; over 100 languages can be supported by Talisma Knowledgebase Enterprise Search.
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