Talisma Communications Channels

Serve Customers on Their Terms

With Talisma CRM, customers can engage your organization and services using their preferred communication channels, whether they are digital channels (like email, Web portal, SMS text , or chat), or traditional channels (like phone, face-to-face interactions, and letters). The key to effective customer service is having a complete history of interactions across these touchpoints whenever a customer, student, or citizen contacts you. The backbone of this communications platform is the Talisma Customer Relationship Hub.

Talisma Customer Relationship Hub (CRH) is a unified framework for managing routing and security for Talisma communication channels and integrating information from a variety of sources.