With Talisma CRM, customers can engage your organization and services using their preferred communication channels,
whether they are digital channels (like email, Web portal, SMS text , or chat), or traditional channels (like phone,
face-to-face interactions, and letters). The key to effective customer service is having a complete history of
interactions across these touchpoints whenever a customer, student, or citizen contacts you. The backbone of this
communications platform is the Talisma Customer Relationship Hub.
Talisma Customer Relationship Hub (CRH) is a unified framework for managing routing and security for Talisma
communication channels and integrating information from a variety of sources.