With Talisma CRM software, customer profiles are always current to help service agents resolve issues quickly and
effectively. A complete suite of communication tools enables them to interact with customers by phone, Web, email,
live chat, co-browsing, and instant messaging, while the system easily updates the current record of all customer
Talisma Service has been built with the explicit objective of providing a unified view of customer communications
across all service channels: phone, self-service, Web forms, email, chat, phone, SMS, print, in-person visits, and
Talisma CRM's depth of features and functionality provides clear insight into customer histories and preferences,
enabling customer service agents to resolve issues that much faster and accurately.
Talisma Service is built on top of an enterprise-class platform infrastructure that provides the sophistication and
scalability required for Talisma Service to grow with your organization's needs.