| News Articles | Date | Link |
| Reaching out to shoppers can move them to reach for their wallets - Internet Retailer | Dec 28, 2007 | Read |
| Talisma's CIM Chosen by Soft Surroundings - TMCnet | Dec 18, 2007 | Read |
| IBM Takes Content Classification Software To ECM - Intelligent Enterprise | Dec 13, 2007 | Read |
| Royal Bank of Canada Selects Talisma's CIM - TMCnet | Dec 12, 2007 | Read |
| RBC implements Talisma technology to boost online customer services - Finextra | Dec 11, 2007 | Read |
| Sales Clerks Who Really Click With Customers - 1to1 Magazine | Dec 3, 2007 | Read |
| Interview with CEO Dan Vetras on Helping Organizations Deliver Exceptional Customer Service - Economic Times | Nov 30, 2007 | Read |
| Google Apps Sparks Spontaneous Innovation - Baseline Magazine | Nov 26, 2007 | Read |
| Consumers are fed up with e-commerce sites - MSNBC | Nov 8, 2007 | Read |
| Winning strategies for e-mail management - MyCustomer.com | Oct 26, 2007 | Read |
| Is Technology Success Killing Customer Service? - eWeek | Oct 24, 2007 | Read |
| Entrevista a Luis Masyebra de CMC - Technologia | Oct 18, 2007 | Read |
| Customer service test shows unresponsive Web retailers - San Jose Mercury News | Oct 6, 2007 | Read |
| Customer service in Hong Kong’s leading travel agencies goes astray - Travel Blackboard | Oct 4, 2007 | Read |
| CMC sella su alianza con Talisma - ITWeek | Oct 1, 2007 | Read |
| Help Them Help Themselves - CRM Magazine | Oct 1, 2007 | Read |
| Hong Kong travel agencies fail to offer desired customer service amid the travel boom - Travel Daily News | Oct 1, 2007 | Read |
| Web Store Service Better by Phone - eMarketer | Oct 1, 2007 | Read |
| ACN Pacific Adopts Multichannel Comms - Search VoIP | Sep 27, 2007 | Read |
| CMC y Talisma se asocian para abordar el mercado corporativo - Call Center Noticias | Sep 27, 2007 | Read |
| Top Online Retailers Fail Test of Customer Service - Internet Retailer | Sep 27, 2007 | Read |
| Talisma Finds Online Customer Service Failing - TMCnet | Sep 26, 2007 | Read |
| U.S. e-tailers failing in key areas of customer service - Biz Report | Sep 26, 2007 | Read |
| CMC y Talisma se Unen Para Implantar la Solucion CIM - Silicon News | Sep 21, 2007 | Read |
| CIM Forum Launches in Europe - MyCustomer.com | Sep 18, 2007 | Read |
| Dealing with Online Inquiries - Retail Bulletin | Sep 11, 2007 | Read |
| Inc. 5000 - Inc. Magazine | Sep 1, 2007 | Read |
| How live chat talked up a client base - Austrailian IT | Aug 28, 2007 | Read |
| For the record 16 August - ElectricNews.net | Aug 16, 2007 | Read |
| BT Partners with Talisma - Computer Business Review | Aug 15, 2007 | Read |
| Talisma and BT Customer Intelligence Form Partnership to Benefit Contact Centers - TMCnet | Aug 14, 2007 | Read |
| Talisma announced that it has formed a partnership with BT - - CRM Advocate | Aug 14, 2007 | Read |
| First Coffee Speaks with Talisma’s Brad Birnbaum - TMCnet | Aug 13, 2007 | Read |
| Members are calling - Super Funds (.pdf) | Aug 7, 2007 | Read |
| Talisma, Bucher & Suter to Partner for Cisco Integration - TMCnet | Aug 1, 2007 | Read |
| Talisma announced a partnership with Bucher & Suter - CRM Advocate | Jul 31, 2007 | Read |
| New Release Has Many Updates - Support World (.pdf) | Jul 27, 2007 | Read |
| PO Implements Talisma Email - Support World (.pdf) | Jul 27, 2007 | Read |
| Online Consumer Enquiries Badly Handled - BizReport | Jul 25, 2007 | Read |
| Talisma Announces Q2 Results, Record Revenue for Six Months - TMCnet | Jul 19, 2007 | Read |
| You've Got Email - CIO Magazine (.pdf) | Jul 12, 2007 | Read |
| Knowledge Management Made Easy - DestinationCRM.com/CRM Magazine | Jul 1, 2007 | Read |
| UK online retailers selling shoppers short on service - Retail Bulletin | Jun 22, 2007 | Read |
| UK online retailers selling shoppers short on service - Retail Bulletin | Jun 22, 2007 | Read |
| Web retailers still not customer service savvy - ITPro.co.uk | Jun 22, 2007 | Read |
| Customer service - too many still don't get IT - CBR Online | Jun 21, 2007 | Read |
| Online retailers fail customer service needs - Computing.co.uk | Jun 21, 2007 | Read |
| Online shoppers let down by customer service - Silicon.com | Jun 20, 2007 | Read |
| IT near its limits in satisfying customers - Financial Times | Jun 13, 2007 | Read |
| Awards passed out to local companies - Seattle Times | Jun 12, 2007 | Read |
| SaaS: CRM’s Next Frontier - Express Computers | Jun 7, 2007 | Read |
| Are you being served? - Global Services | Jun 5, 2007 | Read |
| Talisma Releases CIM 8.0 - Call Center Magazine | Jun 4, 2007 | Read |
| Wise Guide - Destination CRM Magazine | Jun 1, 2007 | Read |
| Four Reasons to Deploy Proactive Service Solutions - Contact Professional (CPWire) | May 30, 2007 | Read |
| … and waves the rules for P&O’s email handling - ContactCentreLink.com | May 23, 2007 | Read |
| P&O’s email management is now plain sailing - Computer Weekly | May 22, 2007 | Read |
| Talisma Pushes Proactive Selling With New CIM Release - CRM Buyer | May 11, 2007 | Read |
| UK ISPs Failing To Offer Basic Level of Customer Service - Comms Business Magazine | May 10, 2007 | Read |
| UK ISPs Failing To Offer Basic Level Of Customer Service - Contact Center World | May 9, 2007 | Read |
| ISPs fail to deliver on customer service - MyCustomer.com | May 8, 2007 | Read |
| SSPA Announces Innovator Winners for CRM, Other - TMCnet | May 8, 2007 | Read |
| Talisma, Mimeo Announce CIM Deal - TMCnet | May 4, 2007 | Read |
| Australian financial firms failing online - Talisma - Finextra | May 3, 2007 | Read |
| Talisma Survey Finds Aussie Financial Service Lacking - TMCnet | May 3, 2007 | Read |
| Talisma Announces Release of CIM 8.0 - TMCnet | May 2, 2007 | Read |
| Talisma CIM 8.0 Enables Businesses to Proactively Improve the Customer Experience - CRM Today | May 2, 2007 | Read |
| Talisma CIM 8.0 Proactively Improves the Customer Experience - ContactCenterWorld | May 2, 2007 | Read |
| Talisma Targets Proactive Communications - CRM Magazine | May 1, 2007 | Read |
| Yackety Clack - CRM Magazine | May 1, 2007 | Read |
| Making room for IT - Hindu Business Line | Apr 30, 2007 | Read |
| Retain Your Customers - Express Computers | Apr 30, 2007 | Read |
| Talisma On Knowledge Management - Contact Professional | Apr 20, 2007 | Read |
| Talisma CIM Now Approved for AppExchange - TMCnet | Apr 19, 2007 | Read |
| The 2007 Service Leaders - CRM Magazine | Apr 1, 2007 | Read |
| Record breaking growth for EAS - Express Computers | Mar 22, 2007 | Read |
| Talisma Chat, Email Certified on Salesforce.com's AppExchange - IT News Online | Mar 22, 2007 | Read |
| On the Move - Seattle Times | Mar 19, 2007 | Read |
| Talisma CIM Suite Certified for Salesforce.com’s AppExchange - Total Content + Media | Mar 19, 2007 | Read |
| Talisma CIM Suite is Certified for Salesforce.com’s AppExchange - CRM Today | Mar 19, 2007 | Read |
| Talisma Named a Leading Knowledge Management Company by KMWorld Magazine - CRM Today | Mar 6, 2007 | Read |
| Talisma Says CIM Forum Report Available - TMCnet | Mar 1, 2007 | Read |
| Talisma Taps into Financial Services Sector - Computer Business Review | Mar 1, 2007 | Read |
| Talisma Launches Tailored CIM Solution to Improve Communication Management for Financial Services Sector - Bobsguide | Feb 28, 2007 | Read |
| Talisma Announces New Exec Promotions - TMCnet | Feb 21, 2007 | Read |
| Talisma Executive Changes - Seattle Times | Feb 21, 2007 | Read |
| Talisma Makes Exec Changes - NW Innovation | Feb 20, 2007 | Read |
| Tuesday roundup: Google 101, changes at Talisma, STARBURCKS.COM, etc. - Seattle PI | Feb 20, 2007 | Read |
| Reviews on 2006 and 2007 from Jon McNerney - Contact Centre World | Feb 19, 2007 | Read |
| Talisma Increases Customer Base By 50% - Company Wire | Feb 18, 2007 | Read |
| Domain name web site cuts inbound calls - Computing | Feb 16, 2007 | Read |
| Talisma Increases Customer Base By 50% - IT Backbone | Feb 8, 2007 | Read |
| Oracle CRM in Philly, Talisma's CIM, PRNewswire's CRM, Wakefield's SAMI CRM - TMCnet | Feb 7, 2007 | Read |
| Talisma Announces Progress with CIM - TMCnet | Feb 7, 2007 | Read |
| Talisma Signs 266 Customers in 2006, Increases Customer Base by 50% - CRM Today | Feb 7, 2007 | Read |
| Talisma Customer Base Up 50 Per - EFYTimes | Feb 6, 2007 | Read |
| Managing Customer Interactions Using VoIP - DestinationCRM.com/CRM Magazine | Feb 1, 2007 | Read |
| Talisma to Provide Integrated CIM Suite to WildBlue Communications - CRM Directory | Feb 1, 2007 | Read |
| Talisma to Provide Integrated CIM Suite to WildBlue Communications Satellite Broadband Service - Broadband Wireless Exchange | Feb 1, 2007 | Read |
| Talisma Continues European Expansion - Contact Centre World | Jan 25, 2007 | Read |
| Talisma Sends CIM to WildBlue - TMCnet | Jan 25, 2007 | Read |
| Talisma Continues European Expansion with Nordic Partnership - CRM Today | Jan 24, 2007 | Read |
| CIM - The evolutionary leap from CRM? - IT Showcase | Jan 23, 2007 | Read |