| Headline | Date |
| Mobile VoIP technology 'one of the future' -Mobile phones in the UK are yet to fully benefit from the use of Voice over Internet Protocol (VoIP) technology, which... | May 9, 2008 |
| Outsourced helpdesks: It is all about 'cost savings versus customer satisfaction' -Customer satisfaction must play a key role in deciding whether to outsource call-centre services to an offshore... | May 8, 2008 |
| Businesses missing out on customer data from social networks, survey says -Information from social networks could be a very useful source of customer insight and at the moment businesses are... | May 8, 2008 |
| Teamwork is key to CRM strategy success, expert says -Teamwork is essential if any CRM strategy is going to work, according to the founder of a management consulting company... | May 7, 2008 |
| Expert offers strategy tips for VoIP rollout -Useful advice for companies intending to rollout a Voice over Internet Protocol (VoIP) service is offered by technology... | May 7, 2008 |
| Company wins email marketing award -OTOlabs was honored with a silver award in the Best Consumer Non-Email Opt-in Messaging category at the... | May 6, 2008 |
| Expert highlights importance of online presence for healthcare firms -Important search engine marketing plans for healthcare businesses are to be discussed by the CEO of Oneupweb, Lisa... | May 6, 2008 |
| Marketing initiatives 'supported' by use of Web 2.0 -A young workforce who asks for seamless, real-time interaction on the web has prompted companies to allow the use of... | May 2, 2008 |
| Web popularity has not affected phone interaction with companies, expert says -Old-fashioned phone conversations are still very much part of the interaction between companies and customers, despite... | May 2, 2008 |
| Survey: Consumer sentiment records drop in April -The US has experienced a drop of nearly seven percentage points in consumer sentiment in April, according to the... | May 1, 2008 |
| Expert: Customer engagement the future of CRM -Customer engagement - a strategy for inviting customers to get involved with a company's products, service and... | May 1, 2008 |
| Customer research a 'powerful tool' for websites -Companies should listen to their customers in order to avoid wrong assumptions and missed opportunities, according to... | May 1, 2008 |
| Report: Governments urged to improve customer experience -Citizens accessing public services do not get as good a customer experience as they would wish and governments are... | Apr 30, 2008 |
| Targeted web advertizing could be a good thing, expert says -A targeted advertisement service which monitors browsing habits and provides relevant adverts to the internet user... | Apr 30, 2008 |
| Analyst: Unlocking trust is the message for a fulfilling customer experience -Trust is the key to a mutually beneficial dialogue between customers and companies, according to an independent... | Apr 30, 2008 |
| Choosing the right VoIP provider is "essential" -Businesses have been advised that it is vital that they choose the appropriate VoIP provider for their firm.... | Apr 29, 2008 |
| "New ways" of measuring email marketing performance -Firms using email marketing have been advised to look beyond the brute measurement of clicks and opens to analyze the... | Apr 29, 2008 |
| Analyst: CRM for businesses is critical and not a fad -A business analyst has advised companies that customer relationship management (CRM) is not a fashionable trend but... | Apr 29, 2008 |
| CRM benefits are "numerous" -The benefits of customer relationship management (CRM) are many, it has been claimed, with benefits realized for many... | Apr 29, 2008 |
| Email marketing not up to the desired level yet, research reveals -Some 60 per cent of marketers in the UK operate at "basic" or "intermediate" email marketing levels, according to an... | Apr 29, 2008 |