Talisma Chat

Proactive and Reactive Live Support at the Point of Need

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"The Web site was officially launched using Talisma as the online chat enabler. It was the right product, at the right price, and provided excellent customer service."
--Nutrisystem.com

Talisma Chat improves customer satisfaction and sales, increases revenues, and improves operational performance. By implementing chat, Talisma customers have been able to:

Handle more than 1.5 million chats per month for a single customer
Increase online sales by 30%
Increase agent productivity by 400%
Increase chat volume by 500% in less than one year, reducing costly phone calls
Recognize a 30% reduction in Average Handling Time per chat


Drive more online sales	Convert Web site visitors to buyers by offering live help Proactively engage with visitors and extend offers Track visitor search behavior and tailor offerings Improve sales response consistency and productivity by using Talisma Knowledgebase.


Drive agent response productivity and quality to extend better service	Increase customer loyalty and satisfaction Reduce service costs Maximize agent productivity by leveraging Talisma Chat as part of a multi-channel CIM solution Optimize agent efficiency and average chat handling times with hundreds of real-time and historical reports Leverage collaboration functionality, including page pushing and instant messaging between agents and supervisor

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