Increase Effectiveness While Reducing Staff Effort

Talisma Email offers a quick, professional and cost-effective way to handle growing inbound email. A comprehensive, rules-based email response management system, Talisma Email improves customer satisfaction with tools to provide timely, relevant, and accurate responses. An intuitive user interface and powerful productivity tools help staff members provide outstanding service levels.

Improve staff response time with intelligent routing and automation
Talisma Email automatically routes each incoming email message to the appropriate staff member based on specified parameters, such as email subject and its content, language, staff member workload, customer-staff associations or relationships, geography, CEEB code, agent skills, and time zones. As a result, your staff members can provide precise responses... quickly.

Enhance staff productivity
Powerful productivity features, including a comprehensive library of pre-built response templates and a knowledgebase of articles and FAQs, ensure staff members provide personalized, consistent, accurate answers to all inquiries in a manner that is grammatically correct and approved by internal resources.

• Respond rapidly using automated or “Canned Responses”
• Leverage other resources, such as the "audit-trail" record that presents multiple email exchanges relevant to a single topic along with staff member accountability
• Ensure professionalism with auto-text and auto-correct capabilities, and multi-lingual spell check

Easily personalize responses for each prospect
Customize messages with response templates that include merge a field, automatically populating relevant content such as names and data attributes. The system detects and configures appropriate email format (HTML, text, or both), adds applicable file attachments, and includes trackable hyperlinks. Configure and personalize reply aliases, staff signature, auto-acknowledgements, and auto-responses.

Speak the customer’s language
Talisma Email automatically detects the incoming email language and routes it appropriately. Employees can reply using different languages, the spell check feature, and the multi-lingual Canned Response Library.