Complement Talisma Chat with a proactive chat engine to monitor Web site visitors and engage in a real time chat session to answer questions and help them locate information on the site.
- Engage high-value customers or prospects
- Ease customer frustration
- Execute up-sell or cross-sell campaigns
- Reduce site and shopping cart abandonment
Engage visitors in an online chat session using rules-based or agent initiated processes and display invitations as inline graphics or pop-up windows, customizable for business objectives.
Rules-based:
Set rules to automatically connect agents to visitors based on Web site activity, such as browsing to a particular Web page or offer, lingering on a page for a length of time, or follows a specific click-stream.
Agent Initiated:
"Track" pages that visitors are browsing, and send a chat invitation to a visitor who may require assistance.
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