Generating Revenue in the Contact Center
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Talisma Real Time Offer, a component of Talisma Campaign, enhances the customer relationship by enabling proactive sales and service. Talisma Real Time Offers allow companies to deliver rewarding offers and services, acknowledge past interactions with exclusive offers and notifications and tailor individual customer communications to improve the online customer experience.
Deliver the best message to the customer at the point of interaction, and open a channel for increasing your sales opportunities. Real Time Offers deliver dynamic content to customers through their current communication channel. Create offers that are relevant to your customer, tailoring the message based on a real-time composite of the customer’s profile and historical data (purchases, transactions).
Real Time Offer Benefits: |
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- Improve the customer experience
- Increase customer satisfaction and loyalty
- Reduce marketing costs
- Increase sales opportunities, conversion rates and dollar value of sales
- Increase revenue across channels
- Deliver consistent messaging across all channels and business units including marketing, sales and the contact center
With Talisma Real Time Offer, an online retail business can offer a 20% discount to a customer who did not make a purchase on their last visit. When the customer visits the site again, the discount is waiting for them in their shopping cart with the pre-selected items.
Utilizing Talisma Real Time Offers will help improve conversion rates and offer customers a level of service that will beat the competition.
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