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Talisma Professional Edition
The Talisma Professional Edition suite is a Customer Interaction Management (CIM) solution for small and medium-sized businesses to help deliver superior customer service through multiple communication channels. Customers can successfully deploy and begin using this industry-leading, comprehensive CIM solution in just hours or days.
Talisma Knowledgebase Professional Edition
- Ensure customers receive accurate information quickly through powerful search and retrieval methods
- Streamline content creation and distribution with flexible and intuitive authoring and workflow
- Drive ongoing improvements with valuable search and usage reports
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Talisma Email Professional Edition
- Deliver more efficient, consistent responses with suggested content and a pre-formatted layout
- Ensure quality and accuracy with every communication using a configurable approval process
- Leverage real-time reporting to understand customer demands
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Talisma Phone Professional Edition
- Better understand each customer with a comprehensive interaction history in one view
- Improve agent performance with an accurate queuing and routing system
- Reduce callbacks and transfers and improve response time
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Talisma Chat Professional Edition
- Drive more online sales with real-time communication
- Enhance agent productivity and response quality with canned responses and comprehensive customer histories
- Monitor chats to improve agent responses and workflow processes
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