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Talisma VoIP
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Improve customer satisfaction, drive increased sales, and build positive relationships through live dialogue using proven Voice over Internet technology.
Surpass customer expectations
Customers demand fast and accurate attention to questions and problems. Leverage Talisma VoIP to exceed those expectations, enabling a clear, secure conversation as soon as a visitor clicks on a button located on the Web site.
Value an intuitive process
End users need only an Internet connection and either standalone microphone and speakers, headset, handset, or USB audio device. The visitor selects the Click-to-Talk button on the Web site; the interaction is routed to the most appropriate agent; and the Internet conversation is established.
 Offer seamless customer support
Talisma VoIP is part of an integrated Customer Interaction Management suite. Web site visitors can easily and intuitively escalate from other channels, such as self-service or chat, without interruption. Service agents can access previous interaction histories to personalize conversations and expedite resolution.
Initiate strategic efforts to increase sales
Companies can use a "Click-to-Talk" icon throughout the Web site to improve sales conversion rates and receive feedback. Key icon placements, include:
- Frequently abandoned Web pages: Answer questions and provide insight to help retain visitors longer.
- Web page that offers a popular product or service: Accelerate the sales process by finalizing a buying decision; cross-sell or up-sell.
- Highly-trafficked Web pages: Demonstrate dedicated service and support.
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