Talisma VoIP Benefits

Turn Browsers in to Buyers: 
Web site visitors click a button to talk to a live agent for rapid responses to their questions. This personalized, one-to-one interaction not only builds rapport and trust with the customer, but also presents opportunities to up-sell or cross-sell products and increase sale closure rates. Personal interaction decreases the likelihood of customer call backs and reduces abandonment rates.

Reduce Telephony Infrastructure Costs: 
Voice over the Internet reduces telephony costs by using the least expensive medium for transporting voice and data.

Expand Global Reach:
Using patented Quality of Service algorithms, voice over the Internet communication is crystal clear to reach anyone from anywhere.

Improve Customer Satisfaction: 
When a Web site visitor requires assistance, they can quickly connect with an agent, at no charge, to get help. Agents can view the customer's Web site navigation and a history of previous interactions to provide a seamless customer experience.

Increase Agent Productivity: 
Increase agent productivity with hands-off communication, easy access to Web self-service and knowledge base, and the ability to quickly transfer calls, get assistance, or add experts for a conference.

Enterprise-ready: 
Talisma VoIP adapts to existing network conditions for consistent, high-quality voice connectivity, regardless of firewall implementations and network address translation configurations. Talisma VoIP is designed to be highly available, reliable, and scaleable to meet the rigorous demands of enterprises and service providers.

CIM Integration: 
Integrate Talisma VoIP with the entire Talisma Customer Interaction Management (CIM) Suite to view customer history, providing the full context of a customer interaction for a seamless customer experience, as well as improving first call resolution times. The CIM Suite enhances and expedites interactions by giving agents access to a central knowledge base from any channel, including email, chat, phone, voice over Internet, and self service.