Please visit the following Web sites to locate information regarding industry insights, valuable news, and proven best practices.
www.cimforum.org
The CIM (Customer Interaction Management) Forum is a business and technology consortium designed to discuss best practices and critical insights related to customer service and sales support systems.
www.computerworld.com
Focused on IT management, Computerworld provides news and analytical views regarding the critical information needs of senior IT management at medium-size to large companies.
www.crm2day.com
CRM Today has established itself as the pre-eminent meeting place for professionals and companies that provide CRM-related products and services or implement CRM strategies and applications.
www.insightexec.com
Read valuable news, information, advice and best practice case studies to help make the most of customer management activities, achieve core business objectives, and improve CRM return on investment.
www.tmcnet.com
This site provides authoritative information regarding VoIP, Call Centers, CRM, and Telecom via popular blogs, industry articles, breaking news.
www.eweek.com
eWEEK.com is an excellent source for all high-tech news. News, analysis and technology evaluations guide readers in making the best technology decisions for their enterprises.
www.ecustomerserviceworld.com
This is the world’s largest online Customer Service Associate Membership organization, and organizers of the prestigious European Conference on Customer Management and North American Conference on Customer Management.
www.cim365.com
This site offers a free online exhibition concentrating on every aspect of contact centers and customer relationship management (CRM), open virtually 365 days of the year.
www.bitpipe.com
This is the Web's leading online information source for IT professionals who need technology white papers, Web casts, case studies, and IT product information to help make smart enterprise IT purchasing decisions.
www.destinationcrm.com
This is a preferred Internet location for information, products, and services relevant to the CRM user marketplace, connecting decision makers and industry providers.
www.crmxchange.com
CRMXchange has long been recognized as a premiere online destination for the exchange of information and ideas for CRM and contact center professionals, including call center training and other valuable resources that are designed to educate.
http://www.supportworld.co.uk
Focused on issues that affect the helpdesk and IT support industry, this site covers a mix of people, processes, and technology through case studies, feature articles, and interviews with key industry figures, as well as information about events and training courses.
http://www.e-consultancy.com/
This site is the U.K.'s leading online publisher of best practice Internet marketing reports, research, buyers, and how-to guides.
|