Track and manage customer journey across channels to deliver superior experience.
Tie in business processes and innovation to improve productivity and enhance customer experience.
Get real-time insights for strategic decision-making, driving better results.
Digital Customer Engagement Platform (DCEP)
Omni Channel Platform to Enable Customer Engagement to Fulfilment
Talisma Digital Customer Engagement Platform helps organizations to engage, service and delight customers across all touchpoints with a single unified platform.View all DCEP features
Customer Relationship Management (CRM)
Manage Customer Lifecycle from Curious Prospects to Happy Customers
Talisma CRM suite of products are built with the philosophy of enabling various customer facing and back office departments to provide a seamless customer experience to build brand awareness & loyalty.View all CRM features
Mr. Girish Babu
Head - IT at Tata Asset Management Pvt. Ltd
Over the years, Talisma has travelled with us and provided us with a solution that helps us serve customers and distributors efficiently. It started as a basic Customer Support module and has now grown into a module used by 100 users, handling almost 1000 interactions every day.
Executive Vice President
Talisma helped us implement a customer experience that we wanted our clients to have with the Bank. We are able to manage customer interactions at all touch points and use that data to work out customer requests in real time while keeping customer informed of the progress.
Head, Customer Contact Centre
Talisma is our trusted technology partner and has made a significant difference to our business. They enabled us in realizing our goal of providing a consistent experience to all our internal & external stakeholders and get a better, faster ROI.
Head- Childline Contact Centre
Talisma has been a trusted technology partner for us. It is user friendly and easy to adapt to changes in the environment.
Support Manager Prevas IS
Support is an important part of Prevas business with well-oiled processes and routines to go with a highly competent workforce. We use Talisma as the pivot around which most of our support interactions are handled.