5 Ruling Brands Acing the Game of Omnichannel Customer Experience

People become happier when they are allowed to choose among multiple options. Omnichannel Customer Experience sets the mark of Customer Service with this same notion. Via Omnichannel Customer Engagement Platforms, organizations are uplifting the sales proficiency of their businesses by allowing their target audience to contact them from all platforms with a constantly positive experience throughout.

Omnichannel Customer Engagement – Top Key Findings

  • Purchase frequency is 250% higher on omnichannel as compared to a single channel.
  • Businesses with extremely strong omnichannel customer engagement retain 89% of their customers compared to businesses with weak omnichannel customer engagement. (Aberdeen Group)
  • Omnichannel shoppers have a 30% higher lifetime value than the ones who shop using only one channel. (Google)

In case you want a detailed explanation of Omnichannel Customer Journeys, consider reading our blog: Create Omnichannel Customer Journeys with Talisma like a pro

In this blog segment, Talisma Corporation will tell you the names of the top 5 globally recognized brands acing the game of Omnichannel Customer Experience. Find out if your favorite brand is on the list by reading below.

Amazon

Apple

The e-commerce giant, Amazon can give us tutorials on concocting superior Omnichannel Customer Journeys. With auto-syncs and straightforward customer support, Amazon customers can enjoy a top-level omnichannel experience irrespective of the size of their devices.

Starbucks

Starbucks

Starbucks is another coffee brand leading the way to “omnichannel customer service experience”. As a flourishing organization, Starbucks is all about giving conveniences to their customers both online and offline. With Starbucks ’ free reward cards, customers can get their cuppa from anywhere they prefer by logging into the platform of their choice.

Google Chrome

Google-Chrome

If we are talking about the omnichannel experience, Google Chrome has to be included in the discussion. The concept of seamless synchronization of Google Chrome allows users to access their accounts from all types of devices with an addition to informing the said user during events of unauthorized access at once.

Apple

Amazon

Apple as a brand defines modernity and excellent UX (User Experience). With Apple’s iCloud account, users do not have to enter their information again and again in case of a new device as all relevant information gets stored automatically in the iCloud account upon the user’s consent.

Nike

Nike

The retail tycoon, Nike, ensures that customers find no difference between Nike’s online and offline platforms. With several loyalty programs that are applicable at every touchpoint, Nike keeps its shoppers happily satisfied with a superlative omnichannel shopping experience.

Want to discover the power of Omnichannel Customer Engagement? Opt-in for Talisma’s avant-garde Omnichannel Customer Engagement Platforms that help you deliver incredible customer service effortlessly. For more details, contact our team right away.

2022-01-19T03:17:47+05:30December 28th, 2021|

One Comment

  1. […] orchestration, share common business goals and targets across functional lines working as an omnichannel engagement platform. This way, marketing teams dedicated to channels like email, social media, or the website, customer […]

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