People become happier when they are allowed to choose among multiple options. Omnichannel Customer Experience sets the mark of Customer Service with this same notion. Via Omnichannel Customer Engagement Platforms, organizations are uplifting the sales proficiency of their businesses by allowing [...]
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So far Nikhil Telloquent has created 85 blog entries.
Automation is the key to deriving utmost productivity and operational efficiency. As per 78% of business leaders, automating tasks in an organization increases workforce productivity. According to World Economic Forum’s report, over 80% of business heads report advancing and speeding up [...]
Talisma announces partnership with one of the Top 3 Banks in UAE to implement AI powered WhatsApp chatbot for superior customer experience Abu Dhabi, November 2021: Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today [...]
Mobiles or Smartphones have become an indispensable part of an individual’s life. As per Statista’s analysis, the current number of smartphone users in the world is 6.378 billion which is equivalent to 80.63% of the global population. The source even [...]
As per Radicati’s 2020 Email Statistics report, email is used by over 4 billion people meaning over half of the world’s population. Another report by Campaign Monitor published in 2021 reveals the fact that email marketing is extensively used by [...]
With the onset of digitization, the way we used to shop has changed drastically. Consumers now prefer shifting to e-commerce stores than physical outlets. Nowadays, customers demand to be connected with the brands via multiple channels and expect the same [...]
As per Capterra's report, after the incorporation of CRM solutions, businesses have observed a 47% increase in CX (Customer Experience) and Customer Retention. CRM (Customer Relationship Management) systems build healthy relationships between clients and enterprises. Various corporations have realized the [...]
Customer Service Centres or popularly known as Call Centres face innumerable challenges to deliver higher CX to their customers that too in the least amount of time. As per HubSpot’s Research, 90% of customers rate an "immediate" response as an [...]
“Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.” – Chris LoCurto Customer Service is a significant aspect of any business. Whether you sell toothpaste, pav bhaji, or software solution, you need “sales” [...]
One of the biggest challenges faced by the financial industry is finding the right tools for smooth customer service that foster utmost profitability. CRM (Customer Relationship Management) is one such system that has been gaining momentum in the financial world. [...]