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About Nikhil Telloquent

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So far Nikhil Telloquent has created 55 blog entries.

7 Customer Experience Trends to Look Out for in 2021

The marketplace is rapidly evolving, and competition has got a significant new dimension besides product, price, promotion, and placement – customer experience. As markets have become largely homogeneous in terms of offerings, what has really started to set brands apart [...]

7 Customer Experience Trends to Look Out for in 20212021-04-07T01:13:35-05:00

5 Growth-focused Initiatives that Will Drive Customer Engagement in 2021

How customers interact with a brand is ever-changing. However, the fundamentals of customer engagement remain the same – reaching out to the right audience with the right message. Easier said than done, brands are always on the lookout for trends [...]

5 Growth-focused Initiatives that Will Drive Customer Engagement in 20212021-04-06T00:34:11-05:00

The age of omnichannel customer engagement

Communication over numerous platforms invites inconsistencies in customer experience. An omnichannel communication platform integrates all communication channels and delivers a consistent customer experience across all platforms, with absolute context.   Talisma’s Omnichannel Communication solution integrates every communication line of a [...]

The age of omnichannel customer engagement2021-03-18T00:29:59-05:00

Consolidating Digital Transformation with the Power of Modern-age CRM

Technology has made an impact across industries with new-age customer engagement and business process solutions. Pertaining to this, digital transformation is the need of the hour for companies to stay relevant and competitive in the market. The digitization of core [...]

Consolidating Digital Transformation with the Power of Modern-age CRM2021-03-02T00:28:06-05:00

Banking CRM: Bring the power of digital transformation to corporate banking

CRM for banking is increasingly becoming a widely adopted practice in the banking sector, primarily due to the invaluable insights into customer behavior and data, that is achieved through the best CRM software for banks. A proper bank CRM software [...]

Banking CRM: Bring the power of digital transformation to corporate banking2021-02-12T04:04:36-05:00

The 5 Most Common Customer Service Challenges Faced By Industries Today and How to Solve Them

A good customer service is an essential requisite to deliver satisfactory customer experience. However, customer service is a vital direct interaction channel between a customer and a brand, and managing it seamlessly is easier said than done. Consequently, challenges do [...]

The 5 Most Common Customer Service Challenges Faced By Industries Today and How to Solve Them2021-01-20T23:54:09-05:00

5 Benefits of Having CRM in the Manufacturing Industry

Investing in CRM has largely become a common occurrence in the manufacturing industry. The current investment trends on several manufacturing CRM software in the industry is impressively high as compared to a few years earlier. This is because CRM software [...]

5 Benefits of Having CRM in the Manufacturing Industry2021-01-05T07:52:27-05:00

How Chat Support with Co-Browsing Can Derive an Amazing Customer Experience

As most businesses would understand, customers value their time and effort. Therefore, quick and easy touchpoints lead to sales more often. To achieve this, businesses are now implementing a live chat with a co-browsing solution in their Customer Experience (CX) [...]

How Chat Support with Co-Browsing Can Derive an Amazing Customer Experience2021-01-08T04:26:58-05:00

Predictions for Customer Experience in 2021

 After a challenging 2020, businesses and operators are still recovering from the losses they had to bear this year. However, 84% of companies that work to improve their customer experience report an increase in their revenue. To keep up with [...]

Predictions for Customer Experience in 20212020-12-18T05:48:19-05:00