We Got Leads! This three-word sentence is like music to the ears for every lead manager. Leads are an important aspect of any business. Without proper lead generation techniques, you can't expect conversions or increase your customer base. There are several ways to [...]
Customer Service is an unavoidably critical aspect of any business. But with changing times, the world of Customer Service has undergone a mammoth transition. Previously, customers could only connect with the brand via call but now customers have multiple options [...]
Leads are an integral part of the "sales" funnel and therefore must be managed with precision and utmost professionalism. Lead Management Software enables smooth tracking, analysis, and reporting of leads to augment sales-related activities. High-quality leads to increase your conversion rates [...]
Customer Relationship Management or popularly known as CRM allows organizations to deliver exceptionally amazing CX (Customer Experience) with fewer resources and greater convenience. Since CRM solutions are an integral part of service-based businesses, the deployment of such solutions in the [...]
The BFSI (Banking, Financial Services, and Insurance) sector has now acknowledged the core vitality of Customer Engagement Management. As we all know, Customer Engagement consists of interaction/s a customer has with the brand through various channels. Taking pains to improve [...]
CTI (Computer Telephony Integration) is a technology that connects computers and telephones to enable interactions between the two. Contact Center CTI is a system in which call centers do not need physical phones to perform telephonic activities, such as answering and disconnecting [...]
Generating leads is tough but managing them is tougher, especially, when you have leads coming from a variety number of mediums. As the name suggests, Lead Management System software facilitates proper management of leads so that they can be converted [...]
Customer Loyalty is a term used to describe the preference of a customer for a brand. It is an act either driven by emotion, intellect, or choice to do repeat business with a particular brand over its competitors. The backing [...]
Business Development occurs when customers are put at the forefront. Being a customer-centric brand ensures great sales success in the long run along with an enhanced brand identity. Today's customers want to be heard, valued, understood, and treated well. The [...]
The global CRM market is expected to grow from $58.04 billion in 2021 to $128.97 billion in 2028 at a CAGR of 12.1% during the 2021-2028 period, according to the analysis of Fortune Business Insights. The role of CRM (Customer [...]
