Customer Service

Introduction By nature, customers are not loyal and when you factor in complexities attached with a ‘buy’ decision, the magnitude of the challenge that is customer retention becomes clearer. The only way to promote customer affinity that can lead [...]

Customer Service2018-03-28T13:29:08-05:00

Rise of the new age customer

Introduction “Financial services customers are fed up” reads a Forbes headline – a telling commentary on the state of affairs in an industry that touches the lives of almost 2/3rds of humanity. To make matters worse, a new age [...]

Rise of the new age customer2018-11-15T10:56:29-05:00