Insurance

Insurance

Develop a Customer Centric Business Model Across Channels and Business to Increase Loyalty

Insurance2018-03-23T07:30:13+00:00

For an industry that has traditionally struggled with providing a great customer experience the Insurance sector is today rapidly transforming its customer facing and back-end operations for better customer retentions, profiling based personalisation and service engagements.  

Talisma offers a one stop shop for everything an Insurance organisation is looking at – digital transformation to deliver an engaging customer experience from acquisition through the customer journey to increase loyalty. With deep industry engagements and a major partner with all leading insurance organisations, Talisma’s digital platform enables a superior customer experience addressing functional challenges with solutions that address a single View of Customer, sales, branch and field automation, Persistency Management, service and help desk, contact center service operations and process automation. With the new Talisma Bot framework capabilities you can automate customer service functions as well as other business processes towards delivering a better customer experience.

Industry Specific Functionality

Talisma Industry platform for Insurance, out of the box features includes, omni-channel capabilities to successfully manage high volumes with a 360 degree view of the customer and his portfolio across multiple systems, service request workflows for contact data, KYC norms, claims management and service metrics, and IGMS Integration with IRDA.

Industry Specific Functionality

Talisma Industry platform for Insurance, out of the box features includes, omni-channel capabilities to successfully manage high volumes with a 360 degree view of the customer and his portfolio across multiple systems, service request workflows for contact data, KYC norms, claims management and service metrics, and IGMS Integration with IRDA.

Leverage KB For Better Interactions

It also boasts of a powerful KB Management tool to access data repositories required by Agent/Supervisor with real-time access and an intuitive actionable insight platform to improve processes to reduce service mismatch and data references across platforms, channel and agent data to promote better interactions.

Success Stories

PNB METLIFE

Single platform to manage service requests from customers and financial advisors.

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HDFC ERGO

Ability to track and monitor interactions across silos in the organization...

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