Support Global Clients Across the Enterprise
Help businesses across multiple industries lower costs, increase operational efficiency and deliver customer experience.
Provide exceptional service to global customers
Business Process Outsourcing (BPO) has witnessed a meteoric rise in recent years, with year-over-year growth hovering around 35%. This growth would not have been possible without innovations like Talisma software for Customer Relationship Management (CRM).
In fact, many of today’s leading BPO companies are harnessing the power of Talisma CRM to optimize services, support, marketing, and administration on a global scale.
With Talisma CRM for BPO Services, you can:
- Meet and exceed the growing demand for services
- Integrate workflows and increase SLAs for accounts payable/receivables, payroll, and HR processing
- Manage and record all customer communications and deliver high quality customer experience
- Enhance customer experience through total process clarity and faster transactions
- Manage customer data and record past purchase patterns and preferences
- Analyze and measure customer trends, buying patterns, and brand loyalty
- Meet the growing needs of customers through flexibility and scalability
- Reduce time to revenue and improve profitability