Insights-old

5 Tips for Choosing the Best Email Management System

2021-04-30T04:33:37-05:00

Email is not only widely used but also highly efficient, with over 60% of customers claiming that email marketing determines their purchasing decisions. You will also need the right email management tools to handle all email-related tasks. This article includes  [...]

5 Tips for Choosing the Best Email Management System2021-04-30T04:33:37-05:00

5 Key Benefits of Mapping a Detailed Customer Journey

2021-04-22T06:01:08-05:00

Did you know? 84% companies that work on improving their customer experience end up observing higher revenues. This is why customer journey mapping is so crucial for businesses – to identify what a customer would need at each stage of [...]

5 Key Benefits of Mapping a Detailed Customer Journey2021-04-22T06:01:08-05:00

7 Customer Experience Trends to Look Out for in 2021

2021-04-07T01:13:35-05:00

The marketplace is rapidly evolving, and competition has got a significant new dimension besides product, price, promotion, and placement – customer experience. As markets have become largely homogeneous in terms of offerings, what has really started to set brands apart [...]

7 Customer Experience Trends to Look Out for in 20212021-04-07T01:13:35-05:00

5 Growth-focused Initiatives that Will Drive Customer Engagement in 2021

2021-04-06T00:34:11-05:00

How customers interact with a brand is ever-changing. However, the fundamentals of customer engagement remain the same – reaching out to the right audience with the right message. Easier said than done, brands are always on the lookout for trends [...]

5 Growth-focused Initiatives that Will Drive Customer Engagement in 20212021-04-06T00:34:11-05:00

The age of omnichannel customer engagement

2021-03-18T00:29:59-05:00

Communication over numerous platforms invites inconsistencies in customer experience. An omnichannel communication platform integrates all communication channels and delivers a consistent customer experience across all platforms, with absolute context.   Talisma’s Omnichannel Communication solution integrates every communication line of a [...]

The age of omnichannel customer engagement2021-03-18T00:29:59-05:00

Consolidating Digital Transformation with the Power of Modern-age CRM

2021-03-02T00:28:06-05:00

Technology has made an impact across industries with new-age customer engagement and business process solutions. Pertaining to this, digital transformation is the need of the hour for companies to stay relevant and competitive in the market. The digitization of core [...]

Consolidating Digital Transformation with the Power of Modern-age CRM2021-03-02T00:28:06-05:00

Top 5 CRM Trends to Look Out for in 2021

2021-02-08T23:57:01-05:00

With the ever-increasing market competition, the need for a seamless and automated platform to enhance customer service and communication is higher than ever before. This is what has skyrocketed the demand for CRM software. To adopt a CRM strategy that [...]

Top 5 CRM Trends to Look Out for in 20212021-02-08T23:57:01-05:00

Banking CRM: Bring the power of digital transformation to corporate banking

2021-02-12T04:04:36-05:00

CRM for banking is increasingly becoming a widely adopted practice in the banking sector, primarily due to the invaluable insights into customer behavior and data, that is achieved through the best CRM software for banks. A proper bank CRM software [...]

Banking CRM: Bring the power of digital transformation to corporate banking2021-02-12T04:04:36-05:00

The 5 Most Common Customer Service Challenges Faced By Industries Today and How to Solve Them

2021-01-20T23:54:09-05:00

A good customer service is an essential requisite to deliver satisfactory customer experience. However, customer service is a vital direct interaction channel between a customer and a brand, and managing it seamlessly is easier said than done. Consequently, challenges do [...]

The 5 Most Common Customer Service Challenges Faced By Industries Today and How to Solve Them2021-01-20T23:54:09-05:00