Insights-old

Digital Transformation with CRM

2021-03-02T00:21:21-05:00

Technology has made an impact across industries with new-age customer engagement and business process solutions. Pertaining to this, digital transformation is the need of the hour for companies to stay relevant and competitive in the market. The digitization of core [...]

Digital Transformation with CRM2021-03-02T00:21:21-05:00

Top 5 CRM Trends to Look Out for in 2021

2021-02-08T23:57:01-05:00

With the ever-increasing market competition, the need for a seamless and automated platform to enhance customer service and communication is higher than ever before. This is what has skyrocketed the demand for CRM software. To adopt a CRM strategy that [...]

Top 5 CRM Trends to Look Out for in 20212021-02-08T23:57:01-05:00

Banking CRM: Bring the power of digital transformation to corporate banking

2021-02-12T04:04:36-05:00

CRM for banking is increasingly becoming a widely adopted practice in the banking sector, primarily due to the invaluable insights into customer behavior and data, that is achieved through the best CRM software for banks. A proper bank CRM software [...]

Banking CRM: Bring the power of digital transformation to corporate banking2021-02-12T04:04:36-05:00

The 5 Most Common Customer Service Challenges Faced By Industries Today and How to Solve Them

2021-01-20T23:54:09-05:00

A good customer service is an essential requisite to deliver satisfactory customer experience. However, customer service is a vital direct interaction channel between a customer and a brand, and managing it seamlessly is easier said than done. Consequently, challenges do [...]

The 5 Most Common Customer Service Challenges Faced By Industries Today and How to Solve Them2021-01-20T23:54:09-05:00

5 Benefits of Having CRM in the Manufacturing Industry

2021-01-05T07:52:27-05:00

Investing in CRM has largely become a common occurrence in the manufacturing industry. The current investment trends on several manufacturing CRM software in the industry is impressively high as compared to a few years earlier. This is because CRM software [...]

5 Benefits of Having CRM in the Manufacturing Industry2021-01-05T07:52:27-05:00

How Chat Support with Co-Browsing Can Derive an Amazing Customer Experience

2021-01-08T04:26:58-05:00

As most businesses would understand, customers value their time and effort. Therefore, quick and easy touchpoints lead to sales more often. To achieve this, businesses are now implementing a live chat with a co-browsing solution in their Customer Experience (CX) [...]

How Chat Support with Co-Browsing Can Derive an Amazing Customer Experience2021-01-08T04:26:58-05:00

Predictions for Customer Experience in 2021

2020-12-18T05:48:19-05:00

 After a challenging 2020, businesses and operators are still recovering from the losses they had to bear this year. However, 84% of companies that work to improve their customer experience report an increase in their revenue. To keep up with [...]

Predictions for Customer Experience in 20212020-12-18T05:48:19-05:00

Steer clear from WhatsApp Business’ new increased enforcement

2020-12-09T07:33:17-05:00

WhatsApp Business has gradually emerged as the preferred channel for customer service. It is estimated that around a billion people use WhatsApp every day. Now, with the Business account, companies worldwide are enhancing their business with omnichannel marketing and support. [...]

Steer clear from WhatsApp Business’ new increased enforcement2020-12-09T07:33:17-05:00

Advantages of Video Marketing

2020-11-26T06:04:48-05:00

Online video marketing has been a game-changing promotional strategy for businesses. According to a report issued by Wyzowl, 63% of companies worldwide have started video marketing as their promotional strategy. Video is a new addition to the content marketing platform. [...]

Advantages of Video Marketing2020-11-26T06:04:48-05:00