Talisma Digital Customer Engagement Platform
How do you tie in a digital customer experience strategy with engagement channels? How do you maximise returns (degree of engagement and revenue) through a digital platform? Digital Platform [...]
Power your CRM with RPA
Robotic Process Automation Robotic process automation is designed to automate repetitive and rule-based tasks performed across the enterprise. Process areas that were earlier difficult to automate are experiencing newer [...]
Why Adding Channels Is Not Omnichannel
Over the last few years, the focus for both technology vendors and brands has predominantly been towards the building of various channels of communications rather than focusing on unifying [...]
When Bots Fail
The fall of Bots as everyone’s favourite toy has been as spectacular as their rise (maybe a bit more). With Artificial Intelligence increasingly occupying mind share, it was natural [...]