Customer journey refers to the total of interactions that your customers have with you throughout their lifetime, across multiple channels. It encompasses the experiences your customers have at various points of contact with your organization. By understanding the end-to-end customer [...]
Talisma Customer Engagement Platform How do you tie in a digital customer experience strategy with engagement channels? How do you maximize returns (degree of engagement and revenue) through a Digital Customer Engagement Platform? Table of Contents What is an Engagement Platform?Digital [...]
Contributed By Raj Mruthyunjayappa, Managing Director, Talisma Corporation Businesses today do interact and provide services to customers across channels in the industry. But what matters is the depth and width of services rendered with consistency and swift revert. Digital [...]
Talisma Corporation is a wholly owned subsidiary of Boca Raton- based Campus Management Corp. It provides digital customer engagement platform for a wide range of industries. Talisma offers comprehensive solutions primed towards acquisition, servicing, and retention of customers. It [...]
Talisma Corporation unveiled Launch Box, an integrated launch management and analytics platform. Launch Box engages prospects and customers across all traditional, digital and social channels. It improves lead nurturing and management process substantially. It provides decision-makers with actionable [...]
How do you tie in a digital customer experience strategy with engagement channels? How do you maximise returns (degree of engagement and revenue) through a digital platform? Digital Platform - The Way Ahead Today, your business is interacting with [...]
Talisma Platform Helped Jetprivilege Effectively Manage Their Customer Interactions and Improve Resolution Time Across Multiple Teams for a Better Customer Experience and Increased Agent Productivity. About JetPrivilege Introduced in 1994, the JetPrivilege programme has grown to become one [...]
Kotak General Insurance sets new standards for customer engagement & loyalty with Talisma digital platform. Company Profile Kotak General Insurance - A 100% subsidiary of India’s fastest growing bank, Kotak Mahindra Bank Ltd. Kotak Mahindra General Insurance was [...]
Robotic Process Automation Robotic process automation technology automates repetitive and rule-based tasks performed across the enterprise. Process areas that were earlier difficult to automate are now seeing newer possibilities, thanks to RPA. The RPA technology eliminates human efforts (FTE [...]
Over the last few years, the focus for both technology vendors and brands has predominantly been towards the building of various channels of communications rather than focusing on unifying these channels seamlessly to provide a unified customer experience. It's [...]
