Customer Success Story
“One of the challenges I face is that I enter customer interactions and record them myself. With Talisma in place, I believe everything goes into the system on its own. There is no manual intervention. I will not miss out on any interaction that happens with the investor. We believe that Talisma will serve our purpose and meet our requirements.“
Businesses that can use CRM the most in 2021
Talisma delivers a Superior Customer Experience to various industries in over 30 countries.
Travel & Hospitality
Contextual conversation for new age customers
What’s making the rise of new age customer more challenging for BFSI?
It has never been an easy transition for finance industry to move toward contextual engagement. Even so, the bold step to engage customers with more relevance will aid CX innovation and build trust.
Talisma in the news
Conversational technologies such as bots provide immediate answers and makes customer’s lives easy.
Talisma collaborated with a Singapore Fintech start-up to integrate next-gens conversational AI chatbot into its platform for BFSI customers.
Why CRM above all else
CX and retention is changing with an explosion of new customer technologies. How has CRM surpassed these technologies?
When CRM is done right
You get high productivity
33% of average customer journey Time Reduced
25% Productivity Gain consistently across each client
20% Cost Reduction annually