Newsletter Edition 2

Customer Success Story

One of the challenges I face is that I enter customer interactions and record them myself. With Talisma in place, I believe everything goes into the system on its own. There is no manual intervention. I will not miss out on any interaction that happens with the investor. We believe that Talisma will serve our purpose and meet our requirements.

HDFC Mutual Fund, India

Businesses that can use CRM the most in 2021

Talisma delivers a Superior Customer Experience to various industries in over 30 countries.

  • Banking

  • Insurance

  • Financial Services

  • Mutual Funds

  • ITES

  • Manufacturing

  • Retail

  • Travel & Hospitality

Contextual conversation for new age customers

What’s making the rise of new age customer more challenging for BFSI?
It has never been an easy transition for finance industry to move toward contextual engagement. Even so, the bold step to engage customers with more relevance will aid CX innovation and build trust.

Read full whitepaper

Talisma in the news

Conversational technologies such as bots provide immediate answers and makes customer’s lives easy.

Talisma collaborated with a Singapore Fintech start-up to integrate next-gens conversational AI chatbot into its platform for BFSI customers.

Know more

Why CRM above all else

CX and retention is changing with an explosion of new customer technologies. How has CRM surpassed these technologies?

Read full article

When CRM is done right

You get high productivity

33% of average customer journey Time Reduced

25% Productivity Gain consistently across each client

20% Cost Reduction annually

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2021-10-07T06:29:33-05:00

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