Customer Relationship Management
Powerful, Integrated, and Easy-to-use
Talisma provides multi-channel Customer Relationship Management solutions across service, sales, and marketing to help companies build profitable customer relationships.
From self-service and assisted service to proactive services, Talisma offers a wide range of services that enhance customer satisfaction and cater to specific customer requirements. Talisma enables customers to choose their communication channels such as social media, instant messaging, self-service, SMS, chat or conventional channels such as email, phone, face-to-face interactions and letters.
Gain greater insight into operational performance
- Easily adapts to customer care needs with rapid ROI and low cost of ownership
- Quickly adapts to existing business model and IT structure without the need to revamp existing systems
- Scalable and flexible to accommodate the changes in future business models
- Easily customizable to client requirements
- Rapid implementation and solution delivery
- Easy access to the right information at the right time for informed decision-making
- Improved and exceptional customer experience leading to greater customer loyalty
- Shorter learning curve due to excellent training offered by Talisma