The Talisma Digital Engagement Platform Offers Unmatched Actionable Insights at various levels
These insights can be leveraged to improve offerings and services to roll out newer products and services to stay in tune with customer expectations.
Your business gains the ability to engage proactively with the customer while lowering customer attrition and improving advocacy. Deeper insights also translates into better profitability as you are able to attract and retain more customers.
Talisma’s Digital Engagement Platform delivers much needed predictability across interactions and transactions. It works by learning from every customer interaction. It can validate customer data, study campaign responses, suggest campaign parameters (time, segmentation, target profiles) and engage customers and prospects in automated chat sessions.
Talisma’s AI helps you:
- Identify and action on bottlenecks for process improvements
- Get better customer insights
- Answer queries faster and more efficiently using Bots