Business Process Management

Handle, Manage and Continuously Improve Customer Processes and Workflows

Talisma Business Process Management (BPM) helps institutions handle, manage and continuously improve customer processes and workflows.

Backend business processes translate into front-end customer service ease. With a digital platform, you get the flexibility to define and redefine back-end processes on the fly as per your customer’s needs or preferences. This means more scope for process innovation, improving staff efficiency and service-desk agility.

Talisma BPM helps your organisation unlock relevant customer information across the entire life cycle (from engagement to fulfilment) and define workflows to capture processes.

Talisma BPM also helps organisations:

  • Improve efficiencies for all customer related processes
  • Lower issue resolution time
  • Identify bottlenecks
  • Improve process transparency
  • Enhance customer satisfaction
  • Build experience-based competitive differentiation in the long term
  • Robotic Process Automation (RPA) for quicker and seamless resolution

To understand how Talisma BPM can transform your business, contact us.

Talisma® CRM Suite

Customers, Citizens, Students. They are All Unique and Talisma CRM Enables You to Treat Them That Way.

  • Customer Relationship Management

    Gain a unified view of your customers

  • Digital Customer Engagement Platform

    Deliver an engaging experience through a digital platform