Chat Management

Chat Management

Leverage for Real-time Sales, Service and Collaboration

Chat Management2018-03-28T08:43:50+00:00

Optimize Communications with Talisma Chat and Co-browse

Talisma Chat and Co-browse enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. Agents can interact concurrently with multiple visitors while delivering personal and immediate attention to enhance the visitor’s online experience. With Talisma Chat and Co-browse, employees have single-click access to a unified view of all previous customer interactions from any communication channel and quickly respond to enquiries using a knowledgebase of FAQs, response templates, Web links, and documents.

Proactive Chat

Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, increases conversions and thereby has a positive implication on your top line.

Proactive Chat

Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, increases conversions and thereby has a positive implication on your top line.

Reactive Chat

Talisma DCEP Chat can be deployed to engage your customers when they ask for agent help on your website. So instead of a scenario wherein a shopping cart is abandoned or a visitor exits your website for lack of real-time help, Talisma DCEP Chat keeps your visitor engaged with an agent who helps resolves an issue or offers information the visitor is looking for.

Virtual Chat

Talisma DCEP chat offers virtual chat option. This means your visitors can automatically participate in a chat session without the involvement of an agent (after working hours or on weekends).

Virtual Chat

Talisma DCEP chat offers virtual chat option. This means your visitors can automatically participate in a chat session without the involvement of an agent (after working hours or on weekends).

Talisma Co-Browse

Co-browsing allows agents to view the page of site visitors during the time that a visitor is on your website. It is a powerful tool to engage visitors, address their needs and deliver better customer experience. Talisma chat’s co-browse function helps agents assist customer transactions, smoothen on-boarding for new customers and deliver engagement-driven demos and pilots.

Real-time Sentiment Analysis

Chatbots for Improving Productivity and Customer Experience

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Success Stories

Vodafone

Chat Platform That Deflected From Phone Saving Significant Costs.

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Samsung

Chat Platform Turned Into the Highest Point of Sale.

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