Customer relationship management

Deliver an Exceptional Customer Experience

Customer relationship management2018-12-04T11:48:20+00:00

Delivering an Exceptional Customer Experience

25% Increase in Productivity Across Sales, Marketing and Service

Productivity tools enable faster and more efficient customer engagements

25% Increase in Productivity Across Sales, Marketing and Service

Productivity tools enable faster and more efficient customer engagements

30% Increase in FTR

Building a centralized source of truth increases the effectiveness of responses

20% Increase in Upsell and Cross Sell

With our tools to identify customer characteristics which enable likeliness of products and customers with intention to purchase

20% Increase in Upsell and Cross Sell

With our tools to identify customer characteristics which enable likeliness of products and customers with intention to purchase

Digital Marketing Tools to Better ROI for Your Marketing

Improve the ROI by multi-step omnichannel marketing campaigns

More features

Industry Domain CRM

Industry Domain CRM for Banking, Insurance, Mutual Funds and Securities

Cloud Deployment

On-premise, Private and Public Cloud Deployment on your choice

Cross Sell and Up Sell

Industry leading tools to help you increase sales

sales

Integrated Lead Management System

Improve your lead management & conversion with automation and analytics

Flexible Business Modelling

Enables us to quickly configure the most complex business processes

Domain Terminology Manager

Flexible Architecture allows you to build your own object set and nomenclature

Field Service

Mobile based solution to enable realtime two way updates from field personnel with tools like google maps, camera support through the mobile and desk

Field Sales

Helps optimize meeting calendar, route mapping, Field tracking for better field management

Key Insights

IndusInd Bank

360 degree customer view for exceptional experience.

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Transitioning from CRM to CEM

Does customer experience management (CEM) help improve customer loyalty?

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