CTI

Improve Telephony Efficiency and Productivity

CTI 2018-03-28T08:41:48+00:00

Maximize Communication Productivity with Talisma CTI

Enabling improved call handling and accelerated response times, Talisma CTI facilitates agent productivity and long-term customer satisfaction. With advanced features and enhanced capabilities, Talisma CTI empowers service staff to efficiently manage large volumes of inbound and outbound telephone interactions to provide a superior customer experience.

Leverage the Technology Edge

Built on a flexible and robust workflow engine, Talisma CTI enables agents to respond faster to customer requests and save time by eliminating customers having to recount previous service history. Packed with advanced features, functionalities and resources, Talisma CTI offers a powerful, optimized, unified workspace that result in significantly improved agent efficiency and optimized customer interactions.

The solution lets you efficiently manage inbound and outbound calls and Improve inbound service and support activities with advanced routing and management capabilities to segment customers and provide personalized service.

Now you can reduce operational costs by rapidly answering customer queries and resolving issues with increased First-Call Resolution (FCR) and lower Average Handle Time (AHT).

Leverage the Technology Edge

Built on a flexible and robust workflow engine, Talisma CTI enables agents to respond faster to customer requests and save time by eliminating customers having to recount previous service history. Packed with advanced features, functionalities and resources, Talisma CTI offers a powerful, optimized, unified workspace that result in significantly improved agent efficiency and optimized customer interactions.

The solution lets you efficiently manage inbound and outbound calls and Improve inbound service and support activities with advanced routing and management capabilities to segment customers and provide personalized service.

Now you can reduce operational costs by rapidly answering customer queries and resolving issues with increased First-Call Resolution (FCR) and lower Average Handle Time (AHT).

Increase Agent Productivity

Improving agent efficiency is much easier with integrated screen pops of customer information and dynamic call scripts with complete history of all previous customer interactions across all communication channels.

Guide agents with graphical user interface based scripts, personalized offers and content based on business logic that matches customer profiles, dynamic script that pops the next question based on response received to previous question, specified default answers to simplify data entry and capture of customer responses that automatically update customer records.

Easy Integration

The solution is capable of full integration with external applications giving you a single view within the same screen with seamless integration to ActiveX components and web-enabled legacy systems.

Talisma CTI has successfully integrated on large scale implementations with some of the top telephony vendors in the industry such as Avaya, Aspect, Cisco, Drishti-Soft and Genesys.

Easy Integration

The solution is capable of full integration with external applications giving you a single view within the same screen with seamless integration to ActiveX components and web-enabled legacy systems.

Talisma CTI has successfully integrated on large scale implementations with some of the top telephony vendors in the industry such as Avaya, Aspect, Cisco, Drishti-Soft and Genesys.

Graphical User Interface Based Scripts

Full Integration with Telephony Vendors

Success Stories

Childline

Servicing over 1 million calls monthly.

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NSE

Manage traders and investors in a single CTI platform....

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