Delivering an Exceptional Customer Experience
Omnichannel Support
Provide the customer with a seamless experience from their channel of preference covering all channels from Facebook, Twitter,FB Messenger, WeChat , Email & Chat, Phone & SMS
Omnichannel Support
Provide the customer with a seamless experience from their channel of preference covering all channels from Facebook, Twitter,FB Messenger, WeChat , Email & Chat, Phone & SMS
Fulfilling Customer Journeys Through Robotic Process Automation
Graphical and Bot driven process automation increases productivity and improves customer experience
Actionable Intelligence
Analyse trends, performance and gain new business insights with configurable dashboards
Actionable Intelligence
Analyse trends, performance and gain new business insights with configurable dashboards
More Features
Single View of Customer
Complete view of customers by aggregating data from the various touch points
Anywhere Access
Cross browser and mobile platform support. Access from any browser, mobile or tablet.
Flexible Platform
Flexible and Extensible platform which enable easy maintenance and support API integration.
Workflow Automation
Facilitate users to define their team’s workflows/processes using a GUI based tool.
Integration with Legacy Channels
Seamlessly using platform approach and flexible APIs
Digital Sales
Provides tools to quickly build a Digital Sales Ecosystem
Channel Deflection
Move seamlessly across channels for Users and Customers
Omni Experience
Consistent experience to customers across channels
Social Conversations
Enables realtime conversations with Facebook, Twitter and Instant Messaging
Launch Box
Move seamlessly across channels for Users and Customers
Real-time Translations
Real-time two way translation of more than 100 languages
Customer Onboarding
Manage dissonance post purchase for a seamless onboarding process
