Customer Journey Solutions

Solutions for Customer Journey Transformation

Customer Journey Solutions2019-07-10T11:46:48-05:00

Powering the customer journey transformation

In today’s digital world, brands need to stay connected and relevant with their prospects and customers across the entire customer journey. A changing demographic with a greater purchasing power and an increased consumption of information from digital and social media is making it extremely difficult for brands to stay connected with an engaged customer. Consumers choose to interact with brands across the entire customer journey for a seamless experience.

So, how do you stay ahead of the customer and his expectations, with a personalized and superior customer engagement to create your brand differentiator?

Talisma end to end customer journey transformation solutions, addresses your toughest challenges across all stages of the customer journey – from prospect management, customer acquisition, service and retention to loyalty and advocacy for the perfect experience.

With Talisma, you now have the power to integrate data and insights across disparate systems, machine learning enabled automation to drive efficiency and intelligent insights for you to make those right decisions.

Now, stay engaged with customers and respond real-time to transform standalone touch points into profitable customer journeys. Bring productivity, efficiency and predictability across

Prospect management

  1. Integrated campaign management
  2. Profiling and segmentation
  3. Social media management
  4. Launch management and Analytics
  5. Lead and contact management
  6. Testing and cost optimisation

Customer acquisition

  1. Lead management system
  2. Sales opportunity management
  3. Field sales Management
  4. Outbound and in-bound channel management
  5. Sales forecast and Analytics
  6. Channel sales management
  7. Lead to invoice workflow management

Customer service

  1. Knowledge Management
  2. Feedback management
  3. Field service management
  4. Process automation & workflow
  5. CTI
  6. Case management
  7. Social media mentoring

Customer retention and loyalty

  1. Customer interaction management
  2. Self-service and social media integration
  3. Case management and personalisation
  4. Customer profiling and analytics

Discover the power of Social with Talisma in transforming the customer journey

Today, Social media is increasingly used as a channel of choice for customers and organisations across the customer journey- from prospecting, acquisition, servicing to retention.

Talisma brings the power of social to your brand, with a 360 view to actively engage and influence your customers and prospects across the entire customer journey.

Besides social media management across your core functions of sales, service and marketing, Talisma social offers you more- WhatsApp integration for notification and deeper engagements, Sentiment analysis, Social profiling, Conversation Management and a seamless experience across Social, IM or other channels to give your brand the much-needed edge.

Tap into the potential of Bots, machine learning and virtual assistance for driving enhanced engagements

Talisma equips brands, with the latest in automation and intelligence, to significantly support and accelerate their customer journey transformation initiatives.

With Talisma you can deliver a superior customer experience at lower costs, while tapping into the potential of Bots, machine learning and virtual assistance for driving enhanced engagements.

Talisma delivers a comprehensive customer engagement suite that comes with Virtual Customer Assistance, Omni channel platform with BOT-ready channels, Real Time Sentiment Analysis, NLP Engine, Machine Learning Capabilities and an intuitive GUI.

Tap into the potential of Bots, machine learning and virtual assistance for driving enhanced engagements

Talisma equips brands, with the latest in automation and intelligence, to significantly support and accelerate their customer journey transformation initiatives.

With Talisma you can deliver a superior customer experience at lower costs, while tapping into the potential of Bots, machine learning and virtual assistance for driving enhanced engagements.

Talisma delivers a comprehensive customer engagement suite that comes with Virtual Customer Assistance, Omni channel platform with BOT-ready channels, Real Time Sentiment Analysis, NLP Engine, Machine Learning Capabilities and an intuitive GUI.

Ensure field sales and dispersed customer facing employees stay connected with ‘command central’

Today, Customer expectations for on-demand services is rapidly increasing with the window for customer acquisition shrinking in the face of aggressive pricing and offers from competition. Mobility is seen as one of the cornerstones for the success of a customer journey transformation initiative. Talisma’s customer journey transformation solutions help your field sales team stay connected with core-processes and aligned to real-time back office collaboration with Virtual workforce, Gamification, Geo-tagging, Customer 360 and Real-time insights.

Discover the power of Technology that is architected for scalability and supports your customer journey transformation initiatives

To support your transformation initiatives, you need solutions that are agile, robust and secure to support both your customer and industry specific processes.

Talisma helps you efficiently navigate your transformation initiatives with end-to-end Encryption of Data, optimization of your data files to ensure better TCO, usage of WYSWYG controls, MVVM architecture for better separation of GUI to back end logic and visualization tools to empower your users and customers.

Discover the power of Technology that is architected for scalability and supports your customer journey transformation initiatives

To support your transformation initiatives, you need solutions that are agile, robust and secure to support both your customer and industry specific processes.

Talisma helps you efficiently navigate your transformation initiatives with end-to-end Encryption of Data, optimization of your data files to ensure better TCO, usage of WYSWYG controls, MVVM architecture for better separation of GUI to back end logic and visualization tools to empower your users and customers.

Stay engaged with customers to transform standalone journeys touchpoints into profitable customer journey’s

Bring productivity, efficiency and profitability across the entire customer journey

Success Stories

Citibank

Unified Omni-channel platform with 200% productivity.

READ MORE

Sony

Talisma Enterprise Digital Platform for Customer Service across multiple channels.

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