Deliver Exceptional Customer Experience
Talisma Service enables enterprises to integrate front office and back office customer service across the Omni channel platform to improve customer experience.
Key Benefits
- Improve productivity with latest tools and automation
- Improve customer journeys through workflows
- Save costs by deflection to cheaper channels
- Maintain and improve SLA and TAT at multiple levels
- Support all channels ranging from traditional phone and fax to digital channels like Social, Email, Chat and Instant Messaging
- Real-time Dashboards for all levels of users to measure and monitor performance
Key Benefits
- Improve productivity with latest tools and automation
- Improve customer journeys through workflows
- Save costs by deflection to cheaper channels
- Maintain and improve SLA and TAT at multiple levels
- Support all channels ranging from traditional phone and fax to digital channels like Social, Email, Chat and Instant Messaging
- Real-time Dashboards for all levels of users to measure and monitor performance
Achieve More with Talisma Service
Key Features
- Case Management to allow threading of messages across channels and conversations
- Sophisticated Workflow engine allows for Graphical Processes and SLA
- Layout Designer feature allows custom screens for each step of the service process
- Service Dashboards for managers, supervisors and agents
- Multiple service requests through sub-interactions as a single case
- Configurable screen layout to build contextual user interface
- Responsive User Interface to be used across desktop, browser and mobile