Customer Service

Customer Service

Increase Customer Lifetime Value

Customer Service 2018-03-28T09:25:55+00:00

Deliver Exceptional Customer Experience

Talisma Service enables enterprises to integrate front office and back office customer service across the Omni channel platform to improve customer experience.

Key Benefits

  • Improve productivity with latest tools and automation
  • Improve customer journeys through workflows
  • Save costs by deflection to cheaper channels
  • Maintain and improve SLA and TAT at multiple levels
  • Support all channels ranging from traditional phone and fax to digital channels like Social, Email, Chat and Instant Messaging
  • Real-time Dashboards for all levels of users to measure and monitor performance

Key Benefits

  • Improve productivity with latest tools and automation
  • Improve customer journeys through workflows
  • Save costs by deflection to cheaper channels
  • Maintain and improve SLA and TAT at multiple levels
  • Support all channels ranging from traditional phone and fax to digital channels like Social, Email, Chat and Instant Messaging
  • Real-time Dashboards for all levels of users to measure and monitor performance

Achieve More with Talisma Service

Key Features

  • Case Management to allow threading of messages across channels and conversations
  • Sophisticated Workflow engine allows for Graphical Processes and SLA
  • Layout Designer feature allows custom screens for each step of the service process
  • Service Dashboards for managers, supervisors and agents
  • Multiple service requests through sub-interactions as a single case
  • Configurable screen layout to build contextual user interface
  • Responsive User Interface to be used across desktop, browser and mobile

360 Degree View of Customer

Sophisticated Workflow Engine

Success Stories

PNB Metlife

Single platform to manage service requests from customers and financial advisors.

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Jet Privilege

Unified platform for customer facing and back office teams to service Jet Privilege members...

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