DCEP

Engagement to Fulfilment Made Easier

DCEP2018-03-28T09:22:26+00:00

Delivering an Exceptional Customer Experience

Omnichannel Support

Provide the customer with a seamless experience from their channel of preference covering all channels from Facebook, Twitter,FB Messenger, WeChat , Email & Chat, Phone & SMS

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Omnichannel Support

Provide the customer with a seamless experience from their channel of preference covering all channels from Facebook, Twitter,FB Messenger, WeChat , Email & Chat, Phone & SMS

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Fulfilling Customer Journeys Through Robotic Process Automation

Graphical and Bot driven process automation increases productivity and improves customer experience

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Actionable Intelligence

Analyse trends, performance and gain new business insights with configurable dashboards

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Actionable Intelligence

Analyse trends, performance and gain new business insights with configurable dashboards

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More Features

Single View of Customer

Complete view of customers by aggregating data from the various touch points

Anywhere Access

Cross browser and mobile platform support. Access from any browser, mobile or tablet.

Flexible Platform

Flexible and Extensible platform which enable easy maintenance and support API integration.

Workflow Automation

Facilitate users to define their team’s workflows/processes using a GUI based tool.

Integration with Legacy Channels

Seamlessly using platform approach and flexible APIs

Digital Sales

Provides tools to quickly build a Digital Sales Ecosystem

Channel Deflection

Move seamlessly across channels for Users and Customers

Omni Experience

Consistent experience to customers across channels

Social Conversations

Enables realtime conversations with Facebook, Twitter and Instant Messaging

Launch Box

Move seamlessly across channels for Users and Customers

Real-time Translations

Real-time two way translation of more than 100 languages

Customer Onboarding

Manage dissonance post purchase for a seamless onboarding process

Key Insights

Talisma Digital Customer Engagement Platform

Tie in a digital customer experience strategy with engagement channels. Maximise returns through a digital platform

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Kotak General Insurance

Implemented more than 30 processes in record time.

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