Digital Customer Engagement Platform (DCEP)
Delivering an Engaging Experience Through a Digital Platform
How much does your organisation score, when it comes to delivering a consistent experience across the customer engagement spectrum?
Talisma Digital Customer Engagement Platform, ranked high and endorsed extensively by diverse brands across verticals can help increase your customer satisfaction score and increase customer addition and retention. The underlying fundamental is simple - prospects or customers who receive personalised attention on a communication channel of their choice stay engaged with your brand for the longest period.
At a strategic level, the platform expands your customer engagement canvas by opening new avenues to increase business per customer. At a tactical level, Talisma Digital Customer Engagement Platform strengthens both outreach and inbound communication efforts and empowers your customer service teams to do much more. With Talisma Digital Customer Engagement Platform, your business can seamlessly transition from a being transaction driven entity to a visionary focused on delivering ‘top notch’ customer experience.