Digital Customer Engagement Platform (DCEP)

Delivering an Engaging Experience Through a Digital Platform

How much does your organisation score, when it comes to delivering a consistent experience across the customer engagement spectrum?

Talisma Digital Customer Engagement Platform, ranked high and endorsed extensively by diverse brands across verticals can help increase your customer satisfaction score and increase customer addition and retention. The underlying fundamental is simple - prospects or customers who receive personalised attention on a communication channel of their choice stay engaged with your brand for the longest period.

At a strategic level, the platform expands your customer engagement canvas by opening new avenues to increase business per customer. At a tactical level, Talisma Digital Customer Engagement Platform strengthens both outreach and inbound communication efforts and empowers your customer service teams to do much more. With Talisma Digital Customer Engagement Platform, your business can seamlessly transition from a being transaction driven entity to a visionary focused on delivering ‘top notch’ customer experience.

Talisma Digital Customer Engagement Platform (DCEP)

Talisma Digital Customer Engagement Platform (DCEP) binds technology and best practices into a powerful mix that not just delivers high business value but also ensures satisfied long-term customers through continuous engagement. Businesses can track and engage customers across communication channels with accuracy, measuring engagement effectiveness and collecting and acting on real-time feedback.

This platform is modular in nature to support your growth – across channels and processes through the customer lifecycle.

DCEP - Three Pronged Advantage

The Talisma Digital Customer Engagement Platform offers you a three pronged advantage from engagement to fulfilment with an integrated Omni-channel platform, process automation and actionable intelligence.

Digital Customer Engagement Platform

Talisma® CRM Suite

Customers, Citizens, Students. They are All Unique and Talisma CRM Enables You to Treat Them That Way.

  • Customer Relationship Management

    Gain a unified view of your customers

  • Digital Customer Engagement Platform

    Deliver an engaging experience through a digital platform