Email Management

Simplify and Streamline for Better Responses

Email Management 2018-03-28T09:21:30+00:00

Simplify and Streamline the Management of High E-mail Volumes and Deliver Timely and Accurate Responses to Customer E-mail Enquiries.

Talisma Email management solutions is a robust and scalable solution that helps organizations to simplify and streamline the management of high volumes of emails and deliver timely, accurate responses to customer email enquiries. With its intuitive user interface and powerful productivity tools, it enables organizations to provide an exceptional customer experience with every interaction.

Talisma Email Solution Includes

In-depth Reporting

Track and analyse the number of emails handled, customer data accessed, response times, satisfaction levels, and other helpful statistics

Intelligent Routing

Ensure that each email is delivered to the appropriate agent and accelerate response times by using the robust, rule-based routing engine

Advanced Automation

Leverage advanced auto-response and auto-suggest capabilities, as well as automatic escalation

Enhanced Personalization

Improve overall service and build stronger customer relationships with customer specific automatic merge fields, conditional context and logic based on individual customer or account profile, automatic detection and configuration of email format, trackable hyperlinks in messages and customization of reply aliases, subject lines, email content and staff signature

Multilingual Options

Send and receive email in different languages with automatic language encoding detection, automatic spell-checking capabilities and standard response library of FAQs in multiple languages

Seamless Third Party Application Integration

Integrate with popular email servers using industry-standard protocols such as SMTP, POP3, SPOP3 and IMAP and accomplish XML integration for automatic contact record updates.

Industry Leading Productivity Enhancer Tools

Multilingual Options to Allow All Unicode Languages

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Success Stories

HDFC Bank

Largest Email Contact Center with 24/7 operations.

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ITC Hotels

Robust centralized platform to effectively handle thousands of guest e-mails.

READ MORE

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