Simplify and Streamline the Management of High E-mail Volumes and Deliver Timely and Accurate Responses to Customer E-mail Enquiries.
Talisma Email management solutions is a robust and scalable solution that helps organizations to simplify and streamline the management of high volumes of emails and deliver timely, accurate responses to customer email enquiries. With its intuitive user interface and powerful productivity tools, it enables organizations to provide an exceptional customer experience with every interaction.
Talisma Email Solution Includes
Track and analyse the number of emails handled, customer data accessed, response times, satisfaction levels, and other helpful statistics
Ensure that each email is delivered to the appropriate agent and accelerate response times by using the robust, rule-based routing engine
Leverage advanced auto-response and auto-suggest capabilities, as well as automatic escalation
Improve overall service and build stronger customer relationships with customer specific automatic merge fields, conditional context and logic based on individual customer or account profile, automatic detection and configuration of email format, trackable hyperlinks in messages and customization of reply aliases, subject lines, email content and staff signature
Send and receive email in different languages with automatic language encoding detection, automatic spell-checking capabilities and standard response library of FAQs in multiple languages
Seamless Third Party Application Integration
Integrate with popular email servers using industry-standard protocols such as SMTP, POP3, SPOP3 and IMAP and accomplish XML integration for automatic contact record updates.