Instant Messaging

Serve Next-gen Customers Over Channel of Their Choice

Instant Messaging2018-09-04T18:02:25+00:00

Instant Messaging is the new channel of choice for all communication. These popular messaging tools now give enterprises a rich interactive interface to collaborate real-time. Talisma’s Instant Messaging solution brings enterprise capabilities with a unified interface to the Agent enabling the brand to seamlessly answer all queries from Social Media to Instant Messaging and Live Chat.

Talisma’s Instant Messaging Platform

Handle all popular instant messaging channels of communication through a single interface. The current channels supported are Facebook Messenger, Twitter DM, WeChat, WhatsApp, Viber, Line, Telegram and Skype for Business.

Talisma allows for these channels in a real-time chat interface or as a non-real-time email type communication. Any repeat message gets threaded to the same conversation even if it is across channels.

 

Talisma’s Instant Messaging Platform

Handle all popular instant messaging channels of communication through a single interface. The current channels supported are Facebook Messenger, Twitter DM, WeChat, WhatsApp, Viber, Line, Telegram and Skype for Business.

Talisma allows for these channels in a real-time chat interface or as a non-real-time email type communication. Any repeat message gets threaded to the same conversation even if it is across channels.

 

Upcoming Channels

We’re working very closely with platform owners to enable the next wave of messaging and add many more channel types. Request the ones you need and we’ll reach out when they are ready.

 

 

Single Interface Across Leading IM Platforms

Cross-Channel Threading Allows for Unified Customer Experience

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