Resolve Issues Faster with Talisma Knowledgebase
Talisma Knowledge Base not only empowers customer service staff with instant access to crucial knowledge but also integrates seamlessly into the workflow, promoting a streamlined and responsive operational environment. By facilitating swift decision-making, this knowledge base becomes a catalyst for agility, enabling organizations to adapt rapidly to evolving customer needs and market dynamics. Its pivotal role in elevating overall business performance goes beyond cost reduction, actively contributing to sustained efficiency gains and fostering long-term business growth.
Develop Content Easily and Efficiently
With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates.
Develop Content Easily and Efficiently
With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates.
Track Results
Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record and available for reporting and analysis at a future time.
Key Benefits
- Handle larger enquiry volumes and better manage spikes in demand
- Reduce hold times, increase first-time resolution rates, resolve issues faster, deliver precise answers, and offer self-service options for long-term customer loyalty
- Direct the easiest, most repetitive questions to Web self-service
- Experience an immediate return on investment by directing expensive phone calls to the Web, while maintaining current staffing levels
Key Benefits
- Handle larger enquiry volumes and better manage spikes in demand
- Reduce hold times, increase first-time resolution rates, resolve issues faster, deliver precise answers, and offer self-service options for long-term customer loyalty
- Direct the easiest, most repetitive questions to Web self-service
- Experience an immediate return on investment by directing expensive phone calls to the Web, while maintaining current staffing levels
Agile Content Management
Rule Based Content Delivery
Success Stories
