Omni-channel Customer Engagement
Communication silos get dissolved as the solution serves as a unified platform for removing all barriers to smooth and efficient communication within and outside the enterprise.
This makes it easier to track customers across channels and meet their service expectations. Talisma offers an integrated platform for a true Omni channel experience across traditional, digital and social channels.
Serve Customers on Their Terms
Customers can engage your organization and services using their preferred communication channels, whether they are digital channels (like Email, Web portal, SMS text, Mobility, Chat, Instant Messaging), or traditional channels (like Phone, Face-to-Face interactions, and Letters).
The key to effective customer engagement is having a complete history of interactions across these touchpoints whenever a customer contacts you.