Robotic Process Automation

Automation for a Seamless Customer Journey

Robotic Process Automation 2018-03-28T10:36:02+00:00

In today’s digital world and the proliferation of channels, customer engagement models have changed leading to increased challenges in delivering a superior customer experience and operational excellence. Talisma’s process automation framework is available specific to industry verticals and helps you improve productivity by automating routine tasks, manage conversations and deflections across channels and ensures a seamless experience across the customer journey.

More Power to Your CRM

Acknowledged as a leader in business processes and workflow automation, Talisma’s RPA framework delivers automation capabilities across engagement areas in the customer journey for organisations to leverage consistent quality and turnaround speeds, engaged and empowered employees and innovation in workflow processes for scale and efficiency.

Talisma’s RPA easily integrates with your existing CX and data infrastructure across multiple systems to enable your team to more and still deliver the perfect experience.

More Power to Your CRM

Acknowledged as a leader in business processes and workflow automation, Talisma’s RPA framework delivers automation capabilities across engagement areas in the customer journey for organisations to leverage consistent quality and turnaround speeds, engaged and empowered employees and innovation in workflow processes for scale and efficiency.

Talisma’s RPA easily integrates with your existing CX and data infrastructure across multiple systems to enable your team to more and still deliver the perfect experience.

Talisma’s RPA Engine Has Three Key Elements

  1. Contextual Engine – Helps translate structured and unstructured data using our Bot framework to the right processes and workflows
  2. Workflow Automation – This is the graphical workflow configurator which helps build complex business processes and takes the engagement to fulfilment of requests
  3. Layout Designer – Helps Agents and Service Processors to view relevant information as well as control access to information based on the steps in the workflow.

The Key Benefits of the RPA

  • Faster resolution of customer service requests
  • Improved Customer Journeys by removing bottlenecks
  • Handling of both structured and unstructured data
  • Better User experience of Service Requests

The Key Benefits of the RPA

  • Faster resolution of customer service requests
  • Improved Customer Journeys by removing bottlenecks
  • Handling of both structured and unstructured data
  • Better User experience of Service Requests

Graphical Workflow for Intuitive Process Design

Layout Designer to Give Contextual Information

Success Stories

Kotak General Insurance

Implemented more than 30 processes in record time.

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Finance House

Managing target segments in a personalised manner.

READ MORE

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