Enhance Customer Service, Technical Support, Relationship Management, and Cost Efficiencies
Unified multi-channel customer service experience together with rules and workflows to automate business processes.
Today’s customer looks for a seamless experience across channels not just to check prices and reviews online before a ‘buy decision’ but also track how brands interact and address customer queries and support post buying.
Organisations need to re-look at how customer service is currently delivered and have a service strategy in place for the digital era. Organisations need to look beyond just tying in their various customer interaction channels, they also need to ensure the underlying systems and processes sync up, so that consumers can switch between them seamlessly and agents get a unified view.
With Talisma CRM software, customer profiles are always current to help service agents resolve issues quickly and effectively. A complete suite of communication tools enables them to interact with customers by phone, Web, email, live chat, co-browsing, and instant messaging, while the system easily updates the current record of all customer communications.
Talisma CRM's depth of features and functionality provides clear insight into customer histories and preferences, enabling customer service agents to resolve issues that much faster and accurately.