WhatsApp Solution

WhatsApp Solution

Leverage WhatsApp for Business on your Talisma Digital platform

WhatsApp Solution2018-09-16T17:12:02+00:00

Talisma Digital Platform is now WhatsApp ready

With WhatsApp for Business, the Omnichannel context has brought a whole new shift to customers and brands ‘engaging’ with each other. Customers can look at a conversational way of engagement that is now available at his finger-tips, bringing convenience and expectations of instant resolution to his queries and needs.

Now, with the power of WhatsApp for business along with your existing channel offerings on the Talisma digital engagement platform, your customers and prospects have a complete and seamless Omnichannel experience, helping you leverage data and transactional intelligence to deliver a totally personalised approach for better returns.

What this means to your business

  • Your enterprise software can now be used to respond to customer service requests, resolve urgent customer issues and automate responses for frequently asked questions. Businesses can now deliver timely notifications (receipts, account updates, gate changes, confirmations, etc.), powered by Talisma’s Digital Engagement platform to offer seamless Omnichannel customer service using WhatsApp along with our other digital channels.
  • Talisma’s WhatsApp solution includes a two-way Customer Service Chat between Agent and Customer, a two-way Chat integrated with the Talisma Omni Bot and push notifications as part of its offering.
  • All existing features of Talisma Chat, like sending Canned Responses, conference Chats, Delivery Notifications etc., will be extended to the WhatsApp Channel as well.

What this means to your business

  • Your enterprise software can now be used to respond to customer service requests, resolve urgent customer issues and automate responses for frequently asked questions. Businesses can now deliver timely notifications (receipts, account updates, gate changes, confirmations, etc.), powered by Talisma’s Digital Engagement platform to offer seamless Omnichannel customer service using WhatsApp along with our other digital channels.
  • Talisma’s WhatsApp solution includes a two-way Customer Service Chat between Agent and Customer, a two-way Chat integrated with the Talisma Omni Bot and push notifications as part of its offering.
  • All existing features of Talisma Chat, like sending Canned Responses, conference Chats, Delivery Notifications etc., will be extended to the WhatsApp Channel as well.

Personalised and secured interactions to manage sales and service

Extend your Omnichannel capability with WhatsApp

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