Changing Customer Engagement: A comprehensive look at Talisma’s Suite of Solutions

Talisma provides a host of customer engagement solutions for businesses looking to improve their customer satisfaction and loyalty. While some of these tools are well known by those involved in customer relationship management, some of the other tools are quite novel and unique to Talisma’s suite of products.

In this article, we take a comprehensive look at the various CRM solutions offered by Talisma to give the readers a better understanding of what these solutions are and how they can help businesses.

Introducing Talisma’s Suite of Customer-Centric Products

Customer Service CRM: Simplifying the Support Processes

Talisma’s Customer Service CRM can help you improve your support operations and solve issues more quickly.

The goal of Talisma’s Customer Service CRM is to make customer support techniques more efficient. It guarantees prompt and effective handling of problems, centralizes customer data, and automates workflows. It does this by providing a host of salient features, developed and updated after our experience with various businesses and verticals.
● Enable message threading across channels and conversations with Case Management.
● Access Service Dashboards tailored for managers, supervisors, and agents.
● Design custom screens for each step of the service process using the Layout Designer.
● Utilize a sophisticated workflow engine for graphical processes and SLA management.
● Consolidate multiple service requests into a single case.
● Build a contextual user interface with configurable screen layouts.
Talisma’s CRM is also designed to work on desktop, browser, and mobile.

Customer Analytics Software: Getting More In-depth Knowledge

Through the transformation of data into predictable outcomes, Talisma’s Customer Analytics Software provides businesses with actionable insights.

The Customer Analytics Software from Talisma is a data collection and analysis platform that collects data from every customer interaction and collates it on a single platform, making for easy analysis. This allows businesses to make predictable and informed decisions. Big data and machine learning have been a long time coming, and Talisma has been at the forefront of utilizing AI machine learning to analyze big data. Businesses can use Talisma’s customer analytics software to take advantage of AI without having to invest thousands of dollars on their own servers and building machine learning algorithms.

Mobile CRM: Making Most Of The Portability

Allow your service and sales agents to stay connected while on the move, staying updated and leveraging geotagging capabilities to reach the customer faster.

Talisma’s mobile CRM is more than just an extension of the desktop application. It is separately developed to take advantage of the various benefits a portable mobile phone allows. Using the Mobile CRM, your sales and service agents can meet customers, service their requests, add or update data about them, take sales/service feedback, and even take a picture of them. Furthermore, with the geotagging facility, site visits can be planned, executed, and authenticated with ease.

● Provide agents with on-the-move access to real-time information.
● Manage opportunities and update data conveniently with mobile.
● Develop customer engagement strategies during transit.

● Improve organizational information flow for smoother operations.
● Easily locate, contact, and manage customer data.
● Enhance agent productivity, collaboration, and overall efficiency.
● Streamline sales and service cycles with efficient processes.
● Seek, gather, and update customer data with precision.

By prioritizing simplicity and convenience, Talisma’s Mobile CRM ensures that agents can focus on meaningful customer interactions, thereby contributing to the overall success and progression of your business goals.

Customer Journey Solutions: Optimizing The Buyer’s Journey

Businesses can navigate and maximize each stage of the customer’s journey with targeted and personalized solutions using Talisma’s customer journey solutions.
In business marketing parlance, a customer’s journey can be divided into 4 stages: awareness, deliberation, decision, and retention/advocacy. A customer’s need differs based on the stage of his buyer’s journey. During all the customer journey phases, customer analytics software like
Talisma can collect important data regarding customer behavior, attrition points, and overall performance. With the age of artificial intelligence upon us, companies are also looking to leverage AI to provide a more personalized experience. Research shows that 80% of a company’s revenue is generated by 20% of its clients, providing a bespoke experience to these crucial customers is key to unlocking higher profits. Talisma’s customer journey solutions allow you to do this and so much more.

Omnichannel Customer Engagement: Reaching Out to Clients on Their Terms

Deliver an integrated brand experience through Talisma’s Omnichannel Customer Engagement on all platforms.

More than just a catchphrase, omnichannel engagement is important. By integrating different communication channels, Talisma’s Omnichannel Customer Engagement solution guarantees a consistent customer experience. The customer experiences a seamless interaction whether they
are contacting us via email, phone, or social media. All communication channels are brought together into an integrated user experience by Talisma’s Omnichannel Engagement Platform. The result allows businesses to effortlessly deal with requests from customers through any channel they select.

Accessing Your Capabilities with Talisma

One of the things that makes Talisma’s CRM solutions stand out when compared to other CRM solutions is the easy integration it offers with legacy systems. It can be a struggle to upgrade your CRM from an outdated one but Talisma offers seamless integration along with scalability and future-proofing with the help of AI.

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Talisma’s commitment to futuristic & creative thinking positions them as a valuable collaborator in an era where businesses prioritize customer experience. From CRM to omnichannel solutions, journey optimization to data analysis, Talisma equips businesses to thrive in the customer-centric

2024-03-14T16:13:25+05:30January 29th, 2024|

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