The proposed solution, such as Talisma, omnichannel customer engagement platform acts as a unified platform, dismantling communication silos within and beyond the enterprise. This unified approach eradicates barriers, fostering seamless and efficient communication. Tracking customer interactions across diverse channels becomes effortless, enabling organizations to meet service expectations. Talisma excels by providing an integrated platform for a genuine Omni-channel experience. It supports various communication channels, including e-mail, telephone, self-service, chat, co-browse, social media, and mobility. In essence, Talisma’s solution optimizes communication, transcending traditional boundaries to create a holistic and responsive enterprise ecosystem.
Talisma Modules For A Truly Omni Channel Customer Experience Includes
Talisma Email
Talisma Email is a robust and scalable solution that helps organizations to simplify and streamline the management of high volumes of emails and deliver timely, accurate responses to customer email enquiries. Learn more
Talisma Chat
Talisma Chat enables organisations to communicate in real time with visitors to their website using powerful text dialogue. Learn more
Talisma Co-browse
Allows you to accept any co-browse request without the need to download plugins and ensures a secure connection with recording facility for auditing purpose. Learn more
Talisma Phone
Enabling improved call handling and accelerated response times, Talisma Phone facilitates agent productivity and long-term customer satisfaction. Learn more
Talisma Social Media
Power your social media command centres with the ability to bring all interactions in one central system, monitor and analyse social sentiments to influence conversations and enrich experience via social mediums. Learn more
Talisma Text Messaging
Fast and cost effective, Talisma text messaging lets you run campaigns and serve alerts with both in-bound and out-bound flow of information. Learn more
Talisma Mobile
Talisma Mobile is designed to help businesses harness the power of mobile devices and data on the move. Learn more
Talisma Self-Service Portal
Deliver personalized content in a self-service mode to customers and partners. Learn more
Talisma Knowledgebase
Provides a real-time repository of information for content management round the clock via the website. Learn more
